Network Administrator
Port-Of-Spain, Trinidad, Trinidad And Tobago
National Flour Mills Limited is a major manufacturer of grain and feed products in Trinidad and Tobago.* Implemented a Help Desk system in my role as the Project Manager of the Help Desk project. The Help Desk system implemented was Track-IT! Project duration: 3-months, System roll-out: approx. 100 PCs* Managed in-house PC repairs that saved the company approximately $16,000 annually by conducting hardware and software maintenance.* Conducted Microsoft Office training, Human Resource software training and Help Desk system training courses for network users. Class size was an average of 10.* Created installation procedures and instruction manuals for company software.* Facilitated the verification of Y2K compliance of all company computers (approximately 100) in my role as a team member of the Y2K Compliance Project within 2-week duration.* Designed and implemented IT asset management solutions based on MS Access* Acted as an escalation point to all user-related technical issues and enquiries.* Acted as technical lead on PC related projects* Created knowledge base articles for use by Service Desk* Acted as Backup AS400 Systems Operator using AS400 Utilities and Command Language