Customer Engineer
Current- Successfully identified and converted 54 new accounts within the pharmaceutical, blood bank, and cannabis manufacturing sector, producing over $3.5M in revenue. Managed 90+ key accounts to ensure customer satisfaction.
- Led the development of two new product lines after collecting and synthesizing critical customer feedback.
- Engineered KPI reports and implemented measurement processes to power data-driven decision-making within the Marketing team, enabling targeted campaigns and increased ROI.