• Successfully identified and converted 54 new accounts within the pharmaceutical, blood bank, and cannabis manufacturing sector, producing over $3.5M in revenue. Managed 90+ key accounts to ensure customer satisfaction post-sale. • Led the development of two new product lines after collecting and synthesizing critical customer feedback.• Engineered KPI reports and implemented measurement processes to power data-driven decision-making within the Marketing team, enabling targeted campaigns and increased ROI.

Led in Quality activities such as:• Established rapid customer issue resolution by efficiently sourcing spare parts and coordinating management support, consistently resolving issues within 24 hours to enhance overall customer satisfaction.• Conducted CAPA studies to identify, address, and resolve operational issues with products. Generated comprehensive reports that led to strategic improvements in freezer performance and reliability. • Designed and implemented IQ, OQ, AND PQ testing procedures and reports for product lines verification at customer sites in compliance with product technical specifications. • Proactively recommended corrective measures and subsequent updates to customers, enhancing transparency and boosting customer confidence.• Designed and implemented Factory Acceptance Testing (FAT) protocols for seven freezer and chiller product lines, ensuring stringent quality control and compliance with technical specifications. • Drafted and executed comprehensive preventative maintenance schedule procedures and instructions for freezer and chiller product lines, optimizing equipment longevity and minimizing unscheduled downtime.

• Maintained CAD models and drawings and electrical schematics using PTC software for 10+ mechanical assembly machines.• Organized bills of materials, ordered, and worked with vendors to receive 10+ machines for plant floor• Assembled, machined and purchased components into complex manufacturing machines for processing diamond• Regularly built and wired electrical panels from electrical schematics• Participated in two major lean redesign projects of machine workplace floor• Lead training meetings about different lean principles• Worked alongside automation engineers to design and implement machine improvementsCAD Projects• Updated machine drawing documentation for automated diamond laser cutting machines at US Synthetic• Designed, created and assembled a multi-layer, ready-to-sell marble race track with 50+ unique parts• Designed and produced 3D model and CAD drawings for a functional Pip-Squeak Engine

•Operated machinery and assembled parts for the manufacturing of Transcatheter Heart Valve delivery system.•Tested product to ensure a strict adherence to quality within set parameters set by the FDA.•Manufactured an average of 70 units a day of complex product.•Participated in the training process of new employees.•Received a 100% compliance to quality standards while employed.•Consistently learned new areas of device assembly in order to understand the product function and manufacturing.

• Managed the digitization workflow and audited images to meet company standards. • Increased team efficiency and production rates by conducting team training and demonstrations of quality audit techniques. • Developed and maintained a standard rate of efficiency that employees were encouraged to achieve as Quality Audit Specialists and helped team members reach established benchmark. • Ensured quality scanning and image creation procedures were in place and oversaw employees conducting the process.• Provided daily, detailed feedback to management on status of all digitization projects.• Prioritized team projects and held team accountable for meeting specified deadlines, achieved a 100% on-time/early production schedule for the last 3 years.

- Oversaw proper preservation and digitalization of historical documents and archives to build company offering genealogical assets and records.- Led quality control efforts to ensure the correct imaging process of genealogical documents.- Became a top company digitalization specialist by averaging 7,085 images per hour in 2015.