• Researched current and emerging art and graphic design technologies. • Designed user interface, tools and web pages to meet branding guidelines and web best practices. • Designed art and copy layouts for direct mail advertising material. • Specialized in Photography, Video Editing, Special FX & Sound FX• Carefully proofread labels and sales materials prior to printing. • Trained designers on computer graphic design programs such as Adobe InDesign, Adobe Illustrator, Adobe AfterEffects CC and Adobe Photoshop (CC).• Instructed proposal team in the use of computer software graphical or UI elements and aesthetic standards.• Suggested styling techniques to Web & Mobile Application Development team.• Meeting with clients to determine requirements.• Working with clients to define the scope of a project.• Planning timescales and the resources needed.• Clarifying a client's system specifications, understanding their work practices and the nature of their business.• Helping clients with change-management activities.• Designing, testing, installing and monitoring new systems.• Preparing documentation and presenting progress reports to customers.• Data processing (Scanning & Data Entry)• Designing presentations, improvising designs of consultant's drafts.

• Installing and Configuring Symantec Endpoint Protection for Enterprise Clients.• Troubleshooting virus related issue and analyzing the load-point log to identify the source threat.• Resolved Client issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with Clients at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Followed up with clients to ensure optimal Customer satisfaction.Expertise in Symantec Security ENTERPRISE PRODUCTS:• Symantec Endpoint protection 12.0, 11.x & 12.1 • Symantec Endpoint Protection Manager 12.0, 11.x & 12.1 • Symantec Live update Administrator 2.x• Symantec Content Distribution MonitorExpertise in Enterprise Resource Planning: * Environmental design of Symantec Products* Installing, Configuring and Troubleshooting of Management and Client Products* Best Practices to be followed on citrix / Terminal server / Virtual servers

Worked for Ministries of National Security, Trinidad & Tobago with OMNITECH SYSTEMS, Virginia, USA on Contract basis through eNoah iSolution India Pvt Ltd• Responsible for maintaining and installing computer and scanner networks based around Microsoft Server Technologies and Network Scanners (HP 9250C), Routers, Switches, print servers, wired & wireless adapters.• Managing all three teams on the production premises.• Assessed client's profiles and aligned them with the best possible products and services to meet their needs.• Built and provided basic end-user troubleshooting and desktop support on Windows Servers, Linux and Network Scanners.• Described solutions to Clients accurately and persuasively.• Managed Clients' expectations and experience to a high degree of Client satisfaction.

NETGEAR Process• Responsible for providing technical support to the customer on different SOHO products such as routers, switches, access points, print servers, wireless adapters etc. • Keeping a technical case documentation and defining operating Extreme Networks ProcessHave been transferred to Pilot Process Extreme Networks• Process ownership & workflow engineering; customer facing, problem resolution and coordination (both direct & partner based) & expert cross-functional collaboration. • Return Material Authorization (RMA) Logistics are a major component of the Extreme Networks.• Tools/Applications• Provided base level IT support to non-technical personnel within the business.• Managed call flow and responded to technical support needs of customers.• Evaluated and responded to incoming sales leads and requests for technical support assistance.• Demonstrated professionalism and courtesy with customers at all times.• Created cases and claims for damaged, lost or displaced packages.• Resolved problems with malfunctioning products.Tools/Applications: CRM Tools = Siebel 8.0

• Worked for seasonal project for Citibank Credit Card Process• Developed a comprehensive training program for new sales associates.• Planned and directed staff training and performance evaluations.• Reviewed operational records and reports to project sales and determine profitability.• Contacted customers by phone and email in response to inquiries.• Promptly resolved all customer requests, questions and complaints.• Built relationships with customers and the community to establish long-term business growth.• Attended sales training camp and brought best practices leadership back to the company.

• Providing Customer service and up-selling HP warranties and HP Products for North American and Canadian Customers.• Greeted customers in a timely fashion, while quickly determining their needs.• Recommended new HP products to customers, resulting in best% in add-on business.• Answered customer questions about product availability and shipment times.• Accurately logged all daily shipping and receiving orders.• Entered data promptly and efficiently with a 100% accuracy rate.• Responded to all customer inquiries thoroughly and professionally.• Processed cash and credit payments rapidly and accurately.• Documented all customer inquiries and comments thoroughly and quickly.Was awarded for maximum sales conversion rate

• Responded to 80+ calls on an average each day at Airtel inbound call center for Kerala & Tamil Nadu region.• Handled distressed calls from customers and connect them with the appropriate service specialist who will assist with their issue.• Handled product orders and credit inquiries from hospitality industry customers and sales representatives.• Handled activation and de-activation systems for network connection.• Product line support, answering questions about products, taking complaints, researching.• Achieved target goals for monthly call quality, daily attendance, and punctuality.• Met daily and monthly statistical objectives utilizing good time management skills.

• I have trained our Students on following software's 2D Software's like Photoshop, Illustrator, Flash, Flash Action Script.• In-Design, Corel Draw, Sound forge, Premier Pro, 3D Studio Max, Maya.• Taught introductory and upper level courses in Multimedia.• Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events.• Planned, evaluated and revised course content and course materials.• Supervised and evaluated students' practical’s.• Guided students in using technology to support educational research in Multimedia.