Sheldon Lowe Email & Phone Number

Newcastle, New South Wales, Australia

Maintaining communication with 500 staff members and 200 clients during after-hours and providing necessary support over the phone and in person during times of crisis and emergencies.Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.Provided guidance to team members on how to effectively complete tasks within established timelines.Participated in regular meetings with upper management regarding progress updates on current initiatives.Responded to emergency situations by dispatching appropriate personnel to address the incident.Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication.Displayed strong telephone etiquette, effectively handling difficult calls.

Managed challenging behaviour from clients in a calm manner by utilizing de-escalation techniques.Monitored client wellbeing and reported any changes or concerns to relevant staff members.Supported clients' social, physical, and emotional needs to help integrate into local community.Assisted clients with personal care, such as showering and dressing.Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.Reported any incidents or accidents in accordance with company policy and procedure.Helped clients develop independent living skills, such as budgeting, cooking, and cleaning.Drove and accompanied clients to appointments, shopping and special events for safety and companionship.Provided emotional and practical support to vulnerable adults.Developed positive relationships with service users and always maintained professional boundaries.Administered medication according to company guidelines whilst monitoring its effectiveness.Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.

Newcastle, New South Wales, Australia

Undertaking a variety of manual tasks involved in preparing and testing soil & concrete samples in laboratory and field environment.Liaising with clients regarding testing schedules, procedures, and results.Ensuring testing is performed in accordance with industry standards.Undertaking basic quality assurance checks.Ensuring accuracy of test results and timely output of work.Follow site and laboratory Health & Safety procedures.

Lake Louise, Alberta, Canada

Operated point of sale system to process customer payments.Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.Maintained cleanliness of sales floor and stockroom areas.Performed daily opening and closing duties (balancing cash drawers).Processed returns and exchanges in accordance with store procedures.Created weekly reports detailing sales figures, total transactions. Restocked and organized shelves during slow periods to maintain store appearance.

Alberta, Canada

Attended daily & weekly team meetings to discuss sales strategies and targets.Explained the benefits of purchasing the product compared to competitors' offerings.Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.Provided detailed information about the products being sold and answered customer questions.Implemented effective strategies to increase customer retention rates.Negotiated terms of sale with customers.Stayed current on industry trends and best practices.

Lake Louise, Alberta, Canada

Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.Instructed customers on proper fitting techniques for ski and snowboard boots and clothing.Demonstrated basic skiing and snowboarding skills to help customers choose the right gear.Educated customers about local mountain conditions such as trails open and closed or weather forecasts.Answered customer inquiries regarding product features and benefits.Maintained records of all rentals including dates rented out and returned.Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.

Kananaskis, Alberta, Canada

Set up courses each day by changing cups, putting out flags and emptying trash.Managed nearby features such as bunkers with raking and regular care.Operated equipment such as tractors, mowers, and utility vehicles to perform various tasks on the golf course grounds.Kept appearance of turf neat and professional with daily mowing, trimming and maintenance.Communicated with supervisors regarding any issues arising during shifts related to maintenance or operations.Performed daily maintenance of golf course grounds, including mowing, weeding, watering, and fertilizing.Maintained golf course greens and fairways by aerifying, verticutting, and topdressing.

Kananaskis, Alberta, Canada

Shoveled and raked snow and removed ice to maintain clear lift access.Operated controls to start, stop, and regulate speed of chairlift according to established procedures.Followed all company policies and procedures regarding safety protocols for operating a ski lift.Managed traffic flow at loading areas and communicated effectively with patrons during peak hours of operation.Monitored customer safety while riding the ski lift by ensuring proper seating position and adherence to safety rules.Conducted pre-operational checks on equipment prior to each shift start up procedure including visual inspections for wear and tear, checking brakes.Educated guests on snow conditions, run closures, and weather forecasts.

Newcastle, New South Wales, Australia

Assist with the initial preparation of samples for testing.Perform routine testing.Collect and log samples.Perform routine calibration and setup of equipment.Carry out routine maintenance of equipment.Maintain cleanliness of equipment and working areas.Correlate test data for evaluation by a higher classified person.Prepare basic reports.Contribute to team discussions in relation to the continuous improvement and efficiency of the laboratory.Perform other duties as required in the laboratory.

Newcastle, New South Wales, Australia

Greeted customers and handled payments via a POS system, fulfilling over 1500+ orders per shift.Operated drive thru services including taking orders, handling hundreds of dollars’ worth of payments in cash and credit card and delivering food in a prompt and friendly manner.Prepared raw food materials to cook over 30 menu items.Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.Worked with my team to maintain smooth operations and high standards of customer service during high volume periods.Swiftly and professionally addressed any customers complaints, escalating to management when requested.

Hsc

Diploma, Community Services

Certificate Iv, Laboratory Techniques