Sheldon N. Email & Phone Number

Tokyo, Jp

Tokyo, Jp

Toronto, Ontario, Canada

Canada

• Conducted market analyses and contributed to the development of competitive nationwide retail finance and lease programs, ultimately contributing to Hyundai Canada's record profits in the 2022 calendar year.• Helped in the preparation of daily and monthly competitive reports by gathering data from official sources such as business analytics, economic indicators, competitive market intelligence, financial lending metrics, etc., to be utilized in monthly incentive planning.• Created, evaluated, and delivered all incentive-related communications/bulletins to appropriate parties (e.g. example, dealers, zone employees, financial partners, etc.).• Managed loyalty, retention, auto show, and secondary incentive programs; communicated with stakeholders for inquiries related to incentive programs.• Conducted user acceptance testing on all incentives-related materials on the Hyundai Finance Portal and other key I.T. initiatives (ex. SAP, EDW, dealer portal, business analytics, DealerTrack).• Organized routine meetings with zone offices to better align objectives and job efficiencies.• Incentive liaison for Hyundai Canada's Preferred Partner Program.

• Online supplier of auto parts for various models available on the market• Evaluated the feasibility of entering a new market• Ensured the quality of products meets customer satisfaction• Analyzed the growing trends in the automotive sector to better understand the potential market

Singapore

• Evaluated and finalized the feasibility of entering a new market.• Collected data to provide the company with substantial recommendations.• Analysed the growing trends in the automotive sector to better understand the potential market.• Created a go-to-market strategy to expand Daimler Mobility into the Indonesian market.• Managed the team and distribution of tasks to enhance efficiency.

Bengaluru Area, India

• Studied the hospitality industry to come out with the best practices • Evaluated and finalized the reporting metrics for Stay Simple resorts• Collected data in order to implement a more efficient reservation system • Implemented systems that will automate the data collection and reporting • Improved reporting metrics by 50% to ensure higher performance

University Of Guelph

• Volunteered as a member of the Hotel Association of Canada-Guelph Student Chapter• Managed events as the Director of Events for the academic year• Organized and facilitated hotel tours to major hotels in Toronto for our first year students

The Blue Mountains, Ontario

• Respond to all guest inquiries and requests as it relates to all Front Office processes by demonstrating problem-resolution skills and by using the hotel property management system and the service recovery module• Maintains a favorable working relationship with all associates and customers to foster and promote a cooperative and harmonious relationship• Offered a customer-centric experience to all of our valued guests and increased overall room sales• The number of positive reviews increased by 70%

Toronto, Ontario

• Strengthened customer service skills within the quick-service restaurant industry • Took initiative and assisted head chef with food preparation during peak customer hours• Frequently liaised with vendors to procure food supplies and other restaurant supplies• Designed and modified menus to attract more clients• Helped increase overall sales levels by 40%

Toronto, Ontario

• Approved employee attendance through ADP Workforce, improved attendance rates by 90%• Processed purchase orders through CHECK EAM procurement software • Created weekly schedule for Stewarding/In-room dining department (IRD) • Procurement for the F&B department & preparation work for on-site patio• Assisted with Shangri-La Food Safety Management System audit and training plan

International Business With Cems Mim, Business Administration And Management, General

International Business With Cems Mim, Business Administration And Management, General

Master'S Degree, Business Administration And Management, General

International Business with CEMS MiM

Bachelor Of Commerce (Bcom) With Distinction, Hotel And Food Administration

Graduated with Distinction