Sheldon Phillips Email & Phone Number

Toronto, Ontario, Canada

• Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful.
• Listen, ask questions, and taking accountability for client issues, and know when to lean on others to create a better solution together.
• Introducing clients to mobile banking applications, helping them to better manage their banking needs.
• Deliver exceptional service to customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
• Offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with Simplii Financial.
• Review customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.

Toronto, Ontario, Canada

• Deliver exceptional service to customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
• Offer advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with CIBC.
• Review customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday credit card needs.
• Execute routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Probe to understand customer credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.

Hong Kong

➢ To promote a strong culture of compliance, ethics and responsibility in order to maintain the integrity of the company.➢ Supervised efficient working of Asset Protection Associate as required.➢ Enforce store safety and security polices.➢ Help identify, investigate, and resolve store issues that impact the company.➢ Deliver training and awareness to.

Hong Kong SAR

➢ Establish and enforce rules for behaviour and procedures for maintaining order among the students ➢ Teaching phonics (Letterland) and conversational skills➢ Prepare materials and classrooms for class activities.➢ Adapt teaching methods and instructional materials to meet students' varying needs and interests.➢ Plan and conduct activities for a balanced.

Toronto, Ontario, Canada

➢ Managing reservations and preparing all relevant documentation for rental transactions ➢ Providing assistance to customers regarding specific and general rental inquiries ➢ Applying effective sales and marketing strategies to broaden and maintaining client base➢ Attending frequent professional customer workshops to improve personal efficiency in the.

Toronto, Ontario, Canada

➢ Enforced building safety and security measures.➢ Assessed emergency situations (such as fire alarms, medical matters and elevator entrapments).➢ Performed daily administrative tasks and occasional patrolling on premises. ➢ Acted as liaison between management and junior staff members.➢ Highly regarded by building management as well as security.

Toronto, Ontario, Canada

➢ Responsible for setting up promotional displays and newly released media. ➢ Handled cash, credit card and debit card transactions at checkout.➢ Provided assistance to customers and general administrative tasks in retail operation. ➢ One of the top five for in-store promotional video pre-sales. ➢ Elected Employee of the Month for six months.

Diploma, Graphic Design

High School Diploma, Visual Arts