Senior Product Manager
CurrentDuties & Responsibilities:Ensuring that the products conform to Customs Legislation, including all business rulesEnsuring that the Electronic Data Interchanges (EDI) are in the correct formatEnsuring system compliance with e-Freight & e-AWB (IATA initiative) Investigation of system errors & finding optimum solutions for themReviewing & editing of new development request specifications Compiling technical specifications for the developers of the new requestsCreating data specification of new data interfaces (in & out) of the systems Testing of all new developmentsVisiting clients to determine their specific needs & creating solutions within the systems for them.Implementing new systems/interfaces with existing clientsTraining clients on the use of the systemsProviding telephonic & electronic support to clientsEnhancing existing products Attending Customs Modernization meetingsAssisting our Helpdesk with Complex ProblemsAssisting our Account Managers with client retention through specific software solutionsAssisting Sales Team with Demonstrations of the systems to potential new clientsManaging the quality control departmentManaging the product management departmentManaging the support desk (Helpdesk)Specific Achievements:Started as an iSeries Operator, promoted to the helpdesk & then promoted the quality control department & from there promoted to a product managerReceived a letter of commendation from our CEO Mr. Arnold Garber (copy provided on request)My staff compliment has increased to four staff members reporting directly to me in the quality control department.Promoted to manage the product management department, currently the three other product managers now also report to me.February 2016, I am also now responsible for all product support, including the entire Helpdesk & Call Centre. I have been tasked to integrate the Call Centre & Helpdesk to work together as single team within a single department.
