Sheldon Charles Email & Phone Number

Sanford, Fl, Us

I am currently seeking my next opportunity and can be reached via LinkedIn.

Sanford, Florida, United States

Reshaped and defined pieces of metal by cutting, punching, molding, or welding them into specific and precise components of a customized medical bed. Worked with a team of 4 – 8 associates to reach and exceed our daily, targeted goals.• Implemented daily inventory to continuously remain ahead, preventing a standstill in production from other departments waiting on parts.• Managed co-workers while reaching daily goal requirements in the absence of designated department supervisors. • Cross-trained in multiple departments throughout the facility to assist with tasks as needed, leading to increased production.

Orlando, Florida, United States

Primary Overnight Room Service Attendant, which included responsibility for the entire food & beverage department from 11p.m. until 6 a.m. Also performed monthly inventory inspections, quality assurance testing, and employee scheduling. • Resolved issues and filled the communication gap between food & beverage management and supervisors. Ensured the seamless transition from evening shifts into the morning shifts by communicating pertinent information and issues to the incoming manager leading to enhanced confidence in the department’s overall workflow. • Implemented defined shift requirements that enabled the seamless transition from shift to shift, reducing setbacks and enabling co-workers to efficiently solve guests’ problems. • Organized schedules for the entire in room dining staff to ensure adequate coverage with as little as 4 staff members, and up to 9 members.• Primary food and beverage liaison providing a point of communication between multiple department leaders (Executives, Front Office Management, Banquets Department, Culinary Department, and Food and Beverage Management team).

Orlando, Florida, United States

Grew from a part-time server into a versatile, experienced Customer Service and Food & Beverage professional. Developed core qualities including active listening, patience, perseverance, and a desire to urgently respond to customer inquiries. Became a certified trainer and occasional supervisor. Personal accomplishments included:• Reduced employee labor hours by operating more efficiently. Achieved this by fully stocking. frequently used supplies and testing equipment prior to the beginning of each shift, eliminating time wasted searching for solutions during the busiest times of the day. • Managed a process improvement project that increased our overall customer survey scores by 17% within 6 months (from 67% to 84%).• Managed staff scheduling (up to 40 full & part time employees), inventory, and developed operating procedures.• Successfully completed the Darden’s Restaurant Management 13-week Training Program, developing additional leadership skills including prevention of customer related issues and resolving difficult situations.

Orlando, Florida, United States

Gained hands-on experience with accounting practices & procedures, front desk operations, and corporate sales. Managed daily updates of the hotel’s Accounts Receivable sub-ledger and contributed to the maintenance and upkeep of the General Ledger in both Accounts Receivable and Accounts Payable. • Daily cash audits, internal audits, updates, corrections of variances and irregularities. • Appraisals of payment disputes and chargebacks within 30 days of transaction.• In-depth research into clerical and administrative errors.• Client account analysis to evaluate financial performance, identify inaccuracies, and balance reconciliations.

Orlando, Florida, United States

Fine tuned clerical and administrative skills within a corporate environment through researching public records for in-depth analysis of mortgage and loan contracts. Reorganized and streamlined the operations process throughout the department. This resulted in increased productivity per person and an ability to sustain production expectations while reducing personnel.