• Managed team of four during launch of new nation wide mortgage Insurance business partnership; Responsibilities included: project plan development, time management, resource and performance management, reviewing of test strategies, test plans, test cases, and estimations. • Managed team of seven during company wide prime rate change initiative. Exemplified dedication, ambition and willingness to succeed despite short time constraints. • Strategic Planner able to align resources, staff, processes, and services to meet the needs of the business by defining goals and improving process workflows.• Proven Leader and influential communicator proficient at developing and coaching teams to excel, improve overall cohesiveness and productivity. • Exceptional ability to prioritize and efficiently manage multiple projects and tasks simultaneously.• Proficient ability to communicate with technical and non-technical staff while removing hindrances for all levels of organizational staff. • Project Coordinator for large international stakeholder. Provided project plan timelines, updates and ensured all company objectives were met and service deliverables exceeded.• Facilitated project meetings, reviews and walk through sessions, which resulted in project control, collaborative work effort, and stakeholder approval and satisfaction. • Coached and mentored team members on completion of System Requirements Specification, Test Strategy, System Integrated Testing, Quality Assurance Testing, and User Acceptance Testing, allowing for accurate and complete business requirements translation to system functionality. • Utilized data analysis and data mining skills, in order to identify and document root cause and corrective action, to meet term business and system requirements. • Illustrated excellent analytical, systematic, and resourceful approach to problem solving, identifying and documenting root causes, ensuring client satisfaction for projects and production support.

• Negotiated, structured and evaluated mortgage applications with the defined scope of approval authority. • Verified/validated all required mortgage/client information relative to a ‘full service’ environment, such as collateral security, credit history and income status. • Provided timely and accurate credit decisions to mortgage originators.• Prepared recommendations of residential loans that were over defined scope of approval limit and presented submissions to the appropriate management level. • Assisted other underwriters with questions or concerns regarding the approval or rejection of a loan application.• Ensured awareness and compliance of all aspects of the Quality Assurance program. • Produced, circulated and presented appraisal manual to nationwide credit operations team, mitigating collateral loses. • Developed professional trust-worthy relationships with a dedicated list of Originators• Maintained and shared knowledge of applicable underwriting guidelines with team members and Originators• Reviewed mortgage documentation for completeness and compliance with established credit policies.

• Conceived and implemented a new fraud database; tracking solicitors, appraisal firms, employers and mortgage applicants. • Conducted independent compliance reviews, documenting and overseeing corrective action to resolve audit exceptions cited during regulatory reviews. • Analyzed and decision residential appraisals Canada wide. • Identified anomalies, errors and omissions in appraisal documents, ensured collateral property provided a sound financial investment within Xceed’s risk parameters.• Contributed in the development of new broker survey questionnaire to accurately measure performance and service levels. • Instrumental in increasing broker satisfaction ratings 30% by establishing a superior trained, enhanced customer responsive team. • Cultivated stronger working relationships with sales personnel and broker channel through education and understanding of Xceed’s policies and standards. • Team leader that provided informational and customer service support to staff with escalated issues. • Researched and presented new lending areas for business development based on risk and reward principles. • Developed and maintained open, effective and positive communication channels with Appraisers, Underwriters, Business Development Managers and Mortgage Brokers. • Assisted in mitigation of company losses through intense focus of collateral risk management.