Customer Care Advocate - Agero Roadside Services
CurrentCustomer advocate for Nationwide Roadside assistance
Jun 2022 - Present
AeroLeads people directory · profile
Sheldon Patrick Email & Phone Number
Customer Care Advocate - Agero Roadside Services
at
Arise Virtual Solutions Inc.
1 work email found
@arise.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Care Advocate - Agero Roadside Services
Location
Indianapolis, Indiana, United States
Company size
Who is Sheldon Patrick? Overview
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Quick answer
Sheldon Patrick is listed as Customer Care Advocate - Agero Roadside Services at Arise Virtual Solutions Inc., a with 2170 employees, based in Indianapolis, Indiana, United States. AeroLeads shows a work email signal at arise.com and a matched LinkedIn profile for Sheldon Patrick.
Sheldon Patrick previously worked as Customer Service Professional- Disney at Arise Virtual Solutions Inc. and Customer Service Professional- Intuit at Arise Virtual Solutions Inc.. Sheldon Patrick holds Bachelor Of Engineering (Be), Electrical And Electronics Engineering from Illinois State University.
Company email context
Email format at Arise Virtual Solutions Inc.
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{first_initial}{last}@arise.com
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AeroLeads found 1 current-domain work email signal for Sheldon Patrick. Compare company email patterns before reaching out.
Profile bio
About Sheldon Patrick
I am currently a Customer Service Professional with experience as an IT Manager as well as Call Center support Manager. I have also worked as a call Center Agent for Stericycle where I provided top quality customer service for Auto recalls nationally for Honda, Acura, Toyota, Mitsubishi, Chrysler, Dodge and Jeep. Spanning the seven years before that I served in the Management role of a Service Delivery Manager role in large data center environments such as the State of California, Kaiser Permanente and in various roles for IBM. I started my career in various Engineering and Telecommunication roles with AT&T, Ameritech and Indiana Bell Telephone company.One of my recent accomplishments was the setup and administration of the first offering of a Public Virtual Cloud Environment in the United States by IBM (the CalCloud Account) for the State of California.
Listed skills include Leadership, Six Sigma, It Strategy, Team Building, and 32 others.
Current workplace
Sheldon Patrick's current company
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Arise Virtual Solutions Inc.
12 roles
Sheldon Patrick work experience
A career timeline built from the work history available for this profile.
Jun 2019 - Aug 2022
Customer Service Professional- Intuit
Customer service technical support for Intuit
Jan 2019 - May 2019
Apr 2018 - Dec 2018
Aug 2017 - Mar 2018
Evaluator - Test Scorer
Evaluate / Score public and private school tests on a National basis
Apr 2017 - Jul 2017
Family/Life Balance
Retired Ibm - Retired At&T
Enjoying a balance season in my life by spending some quality time with my wife and children and living life to the fullest
Apr 2016 - Mar 2017
It Service Delivery Manager - Database
SERVICE DELIVERY MANAGER: Provide Strategic Director and Project Manage IT Professional in the Oracle, SQL, DB2, Exadata and Teradata TechnologiesKEY ACCOMPLISHMENTS:* Directed the efforts of the Oracle, SQL, DB2, Exadata and Teradata DBA teams* Migrated Oracle DB's to 12G* Implemented BMC Patrols for monitoring* Implemented DR Replication for Oracle, SQL and DB2* Exceeded corporate KPMs (Key Process Measures) and SLAs (Service Level Agreements)
Mar 2015 - Apr 2016
It Service Delivery Manager - Kaiser Account - Ibm Via Cdi As A Contractor
Kaiser Permanente
* Comprehensive Database Management for Oracle, SQL, DB2, Sybase, Exadata,and Teradata Technologies
Jun 2015 - Mar 2016
Sdm - Calcloud Account
SERVICE DELIVERY MANAGER: Remote managed a team of 80 IT SME's (Subject Mater Experts) who provided hardware and software support for the State Of California (CalCloud) account. Direct customer facing functions provided included; Incident Problem and Change Management, Monitoring, Reporting, Network Management, Metrics, Root Cause Analysis Management, Backup and Recovery management.KEY ACCOMPLISHMENTS1) Implemented the 1st Cloud public network of its kind in the United States 2) Developed a new account generating $5M in new revenue sales3) Improved quality to customer above 99.4%4) Spearheaded the design and implementation of Cloud Network monitoring to maximize performance above 99.5%
Aug 2014 - Feb 2015
Executive Sdm At&T Account (Senior Delivery Manager)
SENIOR DELIVERY MANAGER: Managed a team of 150 to 200 IT Professionals who provided Mainframe and Midrange application development support for 90+ applications for AT&T provisioning systems across the United States. Personnel management spanned the US and two sites in India (Bangalore and Chennai) Customer facing support functions included: Develop and Maintenance of application code, development and maintenance of interface code, strategic design and planning, problem and change management, reporting and metrics, disaster recovery and planning.KEY ACCOMPLISHMENTS1) Managed a diverse team of individuals in differing geographies and cultures into and integrated team2) Developed new projects for this account driving over $10M in new revenue3) Improved quality of customer satisfaction above 99.6%4) Strategically managed and planned the evolution of AT&T Provisioning environment through a 3 year rolling annual planning process.5) Cost reduction efforts reduced operating cost by 23% annually
Dec 2007 - Jul 2014
Executive Director
EXECUTIVE DIRECTORManaged a team of 100 to 150 US resources across 7 states who provided Mainframe and Midrange application development support for AT&T Network systems. Customer facing support functions included: development and maintenance of application code, development and maintenance of interface code, strategic design and planning, problem and change management, reporting and metrics, disaster recovery and planning.KEY ACCOMPLISHMENTS1) Managed a diverse team US SME's across 7 states, providing for their Technical training and delivery.2) Developed new projects for this account driving over $8M in new revenue3) Improved quality of customer satisfaction above 99.6%4) Strategically managed and planned the evolution of AT&T Network environment through a 5 year rolling annual planning process.5) Cost reduction efforts reduced operating cost by 15% annually
Jan 1997 - Nov 2007
Team & coworkers
Colleagues at Arise Virtual Solutions Inc.
Other employees you can reach at arise.com. View company contacts for 2170 employees →
MR
Marin Rolling
Colleague at Arise Virtual Solutions Inc.West Palm Beach, Florida, United States
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NM
Nikia Miller
Colleague at Arise Virtual Solutions Inc.Birmingham, Alabama, United States
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CM
Cameron Mills
Colleague at Arise Virtual Solutions Inc.Tarboro, North Carolina, United States
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KR
Karla Rivera Gonzalez
Colleague at Arise Virtual Solutions Inc.Charleston, South Carolina Metropolitan Area, United States
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AH
Alyssa Herron
Colleague at Arise Virtual Solutions Inc.Georgetown, Illinois, United States
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KS
Katrina Smith
Colleague at Arise Virtual Solutions Inc.Charlotte Metro, United States
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KS
Kimberly Soto
Colleague at Arise Virtual Solutions Inc.Laurel, Montana, United States
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CS
Cynthia Sylvain
Colleague at Arise Virtual Solutions Inc.Miami, Florida, United States
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KC
Kimberly Clegg
Colleague at Arise Virtual Solutions Inc.Denver Metropolitan Area, United States
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AP
Alfredo Palomino
Colleague at Arise Virtual Solutions Inc.Oklahoma City, Oklahoma, United States
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Marin Rolling
Colleague at Arise Virtual Solutions Inc.West Palm Beach, Florida, United States
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NM
Nikia Miller
Colleague at Arise Virtual Solutions Inc.Birmingham, Alabama, United States
View →
CM
Cameron Mills
Colleague at Arise Virtual Solutions Inc.Tarboro, North Carolina, United States
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KR
Karla Rivera Gonzalez
Colleague at Arise Virtual Solutions Inc.Charleston, South Carolina Metropolitan Area, United States
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AH
Alyssa Herron
Colleague at Arise Virtual Solutions Inc.Georgetown, Illinois, United States
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KS
Katrina Smith
Colleague at Arise Virtual Solutions Inc.Charlotte Metro, United States
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KS
Kimberly Soto
Colleague at Arise Virtual Solutions Inc.Laurel, Montana, United States
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CS
Cynthia Sylvain
Colleague at Arise Virtual Solutions Inc.Miami, Florida, United States
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KC
Kimberly Clegg
Colleague at Arise Virtual Solutions Inc.Denver Metropolitan Area, United States
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AP
Alfredo Palomino
Colleague at Arise Virtual Solutions Inc.Oklahoma City, Oklahoma, United States
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3 education records
Sheldon Patrick education
Bachelor Of Engineering (Be), Electrical And Electronics Engineering
Executive Developement Certification
Master Of Business Administration (M.B.A.), Business Administration And Management, General
FAQ
Frequently asked questions about Sheldon Patrick
Quick answers generated from the profile data available on this page.
What company does Sheldon Patrick work for?
Sheldon Patrick works for Arise Virtual Solutions Inc..
What is Sheldon Patrick's role at Arise Virtual Solutions Inc.?
Sheldon Patrick is listed as Customer Care Advocate - Agero Roadside Services at Arise Virtual Solutions Inc..
What is Sheldon Patrick's email address?
AeroLeads has found 1 work email signal at @arise.com for Sheldon Patrick at Arise Virtual Solutions Inc..
Where is Sheldon Patrick based?
Sheldon Patrick is based in Indianapolis, Indiana, United States while working with Arise Virtual Solutions Inc..
What companies has Sheldon Patrick worked for?
Sheldon Patrick has worked for Arise Virtual Solutions Inc., Data Recognition Corporation, Stericycle, Retired Ibm - Retired At&T, and Kaiser Permanente/Ibm.
Who are Sheldon Patrick's colleagues at Arise Virtual Solutions Inc.?
Sheldon Patrick's colleagues at Arise Virtual Solutions Inc. include Marin Rolling, Nikia Miller, Cameron Mills, Karla Rivera Gonzalez, and Alyssa Herron.
How can I contact Sheldon Patrick?
You can use AeroLeads to view verified contact signals for Sheldon Patrick at Arise Virtual Solutions Inc., including work email, phone, and LinkedIn data when available.
What schools did Sheldon Patrick attend?
Sheldon Patrick holds Bachelor Of Engineering (Be), Electrical And Electronics Engineering from Illinois State University.
What skills is Sheldon Patrick known for?
Sheldon Patrick is listed with skills including Leadership, Six Sigma, It Strategy, Team Building, Requirements Analysis, Sdlc, Windows, and Business Development.
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