Project Management Associate
CurrentProject management associate. Currently responsible for final cut-over phase of a 770 site technology refresh project.
Mar 2022 - Present
AeroLeads people directory · profile
Sheldon Magida Email & Phone Number
Service Delivery Manager at CoffeeTree Group - IT Advisory and Transformation
at
CoffeeTree Group - IT Advisory and Transformation
1 work email found
@magida.net
2 phones found area 773
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager at CoffeeTree Group - IT Advisory and Transformation
Location
Chicago, Illinois, United States
Who is Sheldon Magida? Overview
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Quick answer
Sheldon Magida is listed as Service Delivery Manager at CoffeeTree Group - IT Advisory and Transformation at CoffeeTree Group - IT Advisory and Transformation, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at magida.net, phone signal with area code 773, and a matched LinkedIn profile for Sheldon Magida.
Sheldon Magida previously worked as Project Management Associate at Coffeetree Group - It Advisory And Transformation and Business Development Manager at Coffeetree Group - It Advisory And Transformation.
Company email context
Email format at CoffeeTree Group - IT Advisory and Transformation
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{first}@magida.net
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AeroLeads found 1 current-domain work email signal for Sheldon Magida. Compare company email patterns before reaching out.
Profile bio
About Sheldon Magida
Sr. ITSM/Service Delivery Manager with expertise in managing overall customer experience and developing long-term customer relationships. More than 16 years of experience includes service delivery planning and execution and managing a diverse scope of support issues, including cloud computing. Able to solve complex support issues effectively and escalate solutions where appropriate. Can document recommendations for appropriate service offerings. Able to make timely and financially sound decisions, under conditions of uncertainty or pressure. Track record of successful interface internally and externally, with project managers, engineers, customer service managers, off shore service providers, Sr. Executives and clients.
Listed skills include It Service Management, Vendor Management, Service Delivery, Incident Management, and 42 others.
Current workplace
Sheldon Magida's current company
Company context helps verify the profile and gives searchers a useful next step.
Coffeetree Group - It Advisory And Transformation
AeroLeads page
12 roles · 44 years
Sheldon Magida work experience
A career timeline built from the work history available for this profile.
Business Development Manager
Feb 2021 - Jun 2021
Service Delivery Manager, Network Services
Coffeetree Group - It Consulting And It Services / Ibm Global Services
- Daily Steady State management of existing 3,956 endpoint retail store network. - Daily Steady State management of VoIP services with average daily peaks of 2,800 of active SIP sessions.- Vendor Management of multiple service providers.- Major Outage management and reporting.
Apr 2018 - Sep 2020
Cloud Services Delivery Manager
Collabera/Ibm Global Services
IT Service Delivery Manager for Cloud Services, placed at Motiva Enterprises. - Cloud Services Business Manager, providing client focal for cloud based products.- Requirements gathering and provisioning for greenfield build out of Cloud services.- Incident Management, Problem Management and Rood Cause Analysis for Cloud related events.- Metrics tracking.
Oct 2015 - Sep 2017
Service Delivery Manager
Collabera / Ibm Global Services
IT Service Delivery Manager for Data Network Services and Security, placed at Spirit AeroSystems.- Provided network focal point to client. - Daily operations management including monitoring of change activity, Incident problem determination, root cause analysis and Problem Management.- Perform problem determination incident follow-up and reporting..
Mar 2013 - Oct 2015
It Service Management Team Manager
- Job Description Managed the design, development and implementation of IT Support projects with defined scope and deliverables. Lead IT Client Advocacy teams to reduce incident backlog and improve client satisfaction..
- Managed off shore contract Level 1 and domestic Level 2 Client Advocacy teams providing special escalation and total call ownership for client complaints, high impact events, out of process incidents, incidents in.
- Managed off shore Level 1 team mining the internal social network for IT issues and reports of issues impacting associates or stores
- Represented Advocacy Team in replacement of ITSM Ticketing and Knowledge Management systems
- Provided HR management for domestic Level 2 Advocacy Team
- Managed and reported SLAs and trend analysis for Advocacy Team escalations and out of process incidents
May 2010 - Mar 2012
Service Delivery Manager
- Service Delivery Manager for Network Services, placed at a Chicago area Financial Services Company.Responsibilities included:
- Acted as Network Services account focal providing single point of contact for customer and vendors
- Managed vendor relationships with multiple telecom vendors for services to IBM client
- Managed vendor compliance with audit requirements and service level agreements
- Led service restoration calls for all network incidents
- Performed and provided root cause analysis for network incidents
Jul 2003 - Mar 2010
Team Lead, Level 1 & 2 Network Support
- Staff and supervise 24x7x365 support team for new Transaction Gateway Network
- Review and select candidates for hire
- Establish Service Level Objectives and methodology for measurement and reporting
- Produce bi-weekly customer metric reporting
- Insure audit compliance
- Subject Matter Expert for Transaction Gateways Systems and Merchant Network
Feb 2002 - Jul 2003
Team Leader - End User Support Services
- Team Lead for PC Support at 3 local customer sites.
- Back-up for PC Support Services Manager.
- Candidate review for team augmentation.
- Site Project lead for service ticketing system replacement.
- Site Project lead for IP Readdressing Project.
- Technology Support Technician for FDA Submission Presentations Projects.
Aug 1999 - Feb 2002
End User Support Technician
- Level 1 & Level 2 PC Help Desk Support Technician
- Level 3 PC Desk side Support Technician supporting 395 clients
- 24 x 7 dedicated PC Support Technician for customer corporate executive team
- Traveling IT Support Technician for Drug Submission team. Supported submissions to FDA in Washington DC and E.U. Mutual Recognition Commission in London
Dec 1998 - Jul 1999
Independent Contractor/Project Lead
- Project Lead to upgrade network printers at an 1,800 client site. Completed on schedule and on budget.
- Project Lead to manually install expense reporting software on 2,100 client workstations
- Built temporary PC configuration center to relieve backlog of PC deployments
Sep 1997 - Dec 1998
Director, Operations & Development
United Motivation Corp.
- Managed merchandising efforts and negotiated supply contracts with vendors
- Managed all phases of catalog production
- Concept & Design, page layout, photo direction, color separation and press runs.
- Re-engineered order processing systems and procedures, reducing average orderfulfillment time from 72 to 48 hours.
- Represented UMC to industry organizations
- Negotiated sale of company as member of management team
1982 - 1997
~15 yrs
FAQ
Frequently asked questions about Sheldon Magida
Quick answers generated from the profile data available on this page.
What company does Sheldon Magida work for?
Sheldon Magida works for CoffeeTree Group - IT Advisory and Transformation.
What is Sheldon Magida's role at CoffeeTree Group - IT Advisory and Transformation?
Sheldon Magida is listed as Service Delivery Manager at CoffeeTree Group - IT Advisory and Transformation at CoffeeTree Group - IT Advisory and Transformation.
What is Sheldon Magida's email address?
AeroLeads has found 1 work email signal at @magida.net for Sheldon Magida at CoffeeTree Group - IT Advisory and Transformation.
What is Sheldon Magida's phone number?
AeroLeads has found 2 phone signal(s) with area code 773 for Sheldon Magida at CoffeeTree Group - IT Advisory and Transformation.
Where is Sheldon Magida based?
Sheldon Magida is based in Chicago, Illinois, United States while working with CoffeeTree Group - IT Advisory and Transformation.
What companies has Sheldon Magida worked for?
Sheldon Magida has worked for Coffeetree Group - It Advisory And Transformation, Coffeetree Group - It Consulting And It Services / Ibm Global Services, Collabera/Ibm Global Services, Collabera / Ibm Global Services, and Sears Holdings Corporation.
How can I contact Sheldon Magida?
You can use AeroLeads to view verified contact signals for Sheldon Magida at CoffeeTree Group - IT Advisory and Transformation, including work email, phone, and LinkedIn data when available.
What skills is Sheldon Magida known for?
Sheldon Magida is listed with skills including It Service Management, Vendor Management, Service Delivery, Incident Management, Management, Process Improvement, Project Management, and Cloud Computing.
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