Intern - Content And Data Management
Auspica
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Sheldon Ross D’Silva Email & Phone Number
Intern - Content and Data Management
at
AuSPICA
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Intern - Content and Data Management
Location
Pune, Maharashtra, India
Company size
Who is Sheldon Ross D’Silva? Overview
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Quick answer
Sheldon Ross D’Silva is listed as Intern - Content and Data Management at AuSPICA, a with 187350 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sheldon Ross D’Silva.
Sheldon Ross D’Silva previously worked as Lead - IT Operations (RDS) at Wipro and L3 - Subject Matter Expert (RDS) at Wipro. Sheldon Ross D’Silva holds Master Of Information Systems - Mcis from University Of Melbourne.
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Email format at AuSPICA
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AuSPICA
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Profile bio
About Sheldon Ross D’Silva
Dedicated and results-driven IT professional with a strong passion for technology and a proven track record for 5 years in system administration, network security, and cloud computing. Seeking a challenging role in the IT industry to leverage my expertise in optimizing IT infrastructure, enhancing cybersecurity, and delivering innovative solutions. Committed to continuous learning and professional growth to stay at the forefront of emerging technologies while contributing to the success of a dynamic organization.
Listed skills include Project Management, Creative Strategy, and Management Consulting.
Current workplace
Sheldon Ross D’Silva's current company
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Auspica
9 roles
Sheldon Ross D’Silva work experience
A career timeline built from the work history available for this profile.
Lead - It Operations (Rds)
CurrentClient: S&P Global (45,000+ users)Experienced in managing end-to-end IT operations and delivery for EUC, including projects likeProjects:- Project Lincoln (O:365 Migration) IHSM To SPGI- Project Greenfield (ServiceNow Migration)- Project Concord (Onboarded 6000 Users) Visible Alpha - Project Kalam (OS Migration) Win10 to Win11- Operational governance, including daily/weekly calls and driving actionable outcomes.- SLA breach management, problem management, and major incident resolution (P1/P2).- Analyzing operational metrics to streamline processes, enhance knowledge management, and improve training.- Coordinating cross-functional teams (Knowledge, Escalation, and Incident Managers) to ensure alignment and efficiency.- Driving backlog reduction, root cause analysis, and action plans for continuous improvement.- Supporting resource planning, capacity management, and service improvement initiatives.Proven expertise in delivering seamless operations, client satisfaction, and continuous improvement for global service delivery.
Jul 2024 - Present
L3 - Subject Matter Expert (Rds)
Dec 2023 - Jul 2024
L2 - Remote Desktop Services (Rds)
Feb 2023 - Nov 2023
L1 - Solution Delivery Analyst
Dec 2022 - Jan 2023
Senior Analyst
- Ensuring high-quality service delivery by consistently meeting SLA targets and maintaining adherence to ISO 9001 standards and risk policies.- Achieved productivity goals by following detailed processing guidelines and maintaining accuracy as per SLA requirements.- Managing IT support operations, including interacting with UK hospital staff and secretaries to address specialist-related queries.- Utilized remote support tools like AnyDesk to access client systems, analyze issues, and prioritize ticket resolution based on urgency.- Monitored Nexthink dashboards to identify self-help, self-healing, and automation opportunities, deploying one-click solutions for unresolved issues.- Maintained and updated technical documentation and knowledge base (KB) articles, ensuring the repository remained accurate and up-to-date.
Mar 2022 - Nov 2022
Analyst
Sep 2021 - Feb 2022
Associate
Mar 2021 - Aug 2021
Team Lead
- Successfully led and managed a team of five employees, fostering an inspiring team environment with open communication and collaboration.- Delegated tasks, set deadlines, and oversaw daily operations to ensure projects were completed effectively and efficiently.- Guided the team in developing a WordPress website, providing hands-on support and technical expertise.- Monitored team performance, analyzed metrics, and provided coaching to address training needs and enhance skill development.- Organized team-building activities to strengthen collaboration and improve overall productivity.- Led relationship-building efforts with international companies in the oil and gas sector, resulting in increased opportunities for projects, contracts, and tenders.
Jul 2019 - Feb 2021
Team & coworkers
Colleagues at AuSPICA
Other employees you can reach at wipro.com. View company contacts for 187350 employees →
KS
Katrine Straube
Colleague at AuspicaParaná, Brazil
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PM
Priya Mishra
Colleague at AuspicaBengaluru, Karnataka, India
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SR
Sanchari Rout
Colleague at AuspicaDelhi, India
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YS
Yakithvikas Sivakumar
Colleague at AuspicaBengaluru, Karnataka, India
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MB
Mahesh Babu
Colleague at AuspicaBengaluru, Karnataka, India
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AT
Aarushi Thakur
Colleague at AuspicaGurugram, Haryana, India
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SS
Shringarika Saraswat
Colleague at AuspicaBengaluru, Karnataka, India
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AB
Ashutosh Borkar
Colleague at AuspicaNavi Mumbai, Maharashtra, India
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AS
Alisha Sahu
Colleague at AuspicaHyderabad, Telangana, India
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SM
Satyam Mishra
Colleague at AuspicaPune, Maharashtra, India
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Katrine Straube
Colleague at AuspicaParaná, Brazil
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PM
Priya Mishra
Colleague at AuspicaBengaluru, Karnataka, India
View →
SR
Sanchari Rout
Colleague at AuspicaDelhi, India
View →
YS
Yakithvikas Sivakumar
Colleague at AuspicaBengaluru, Karnataka, India
View →
MB
Mahesh Babu
Colleague at AuspicaBengaluru, Karnataka, India
View →
AT
Aarushi Thakur
Colleague at AuspicaGurugram, Haryana, India
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SS
Shringarika Saraswat
Colleague at AuspicaBengaluru, Karnataka, India
View →
AB
Ashutosh Borkar
Colleague at AuspicaNavi Mumbai, Maharashtra, India
View →
AS
Alisha Sahu
Colleague at AuspicaHyderabad, Telangana, India
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SM
Satyam Mishra
Colleague at AuspicaPune, Maharashtra, India
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5 education records
Sheldon Ross D’Silva education
Master Of Information Systems - Mcis
Master Of Computer Applications - Mca, 8.35
Bachelor Of Computer Applications - Bca, Computer Science, 7
Higher Secondary Certificate (Hsc), Pcm + Cs, 6
Rewachand Bhojwani Jr. College
Secondary School Certificate (Ssc), General Studies, 6.5
FAQ
Frequently asked questions about Sheldon Ross D’Silva
Quick answers generated from the profile data available on this page.
What company does Sheldon Ross D’Silva work for?
Sheldon Ross D’Silva works for AuSPICA.
What is Sheldon Ross D’Silva's role at AuSPICA?
Sheldon Ross D’Silva is listed as Intern - Content and Data Management at AuSPICA.
Where is Sheldon Ross D’Silva based?
Sheldon Ross D’Silva is based in Pune, Maharashtra, India while working with AuSPICA.
What companies has Sheldon Ross D’Silva worked for?
Sheldon Ross D’Silva has worked for Auspica, Wipro, Axa, and Dsilva Group.
Who are Sheldon Ross D’Silva's colleagues at AuSPICA?
Sheldon Ross D’Silva's colleagues at AuSPICA include Katrine Straube, Priya Mishra, Sanchari Rout, Yakithvikas Sivakumar, and Mahesh Babu.
How can I contact Sheldon Ross D’Silva?
You can use AeroLeads to view verified contact signals for Sheldon Ross D’Silva at AuSPICA, including work email, phone, and LinkedIn data when available.
What schools did Sheldon Ross D’Silva attend?
Sheldon Ross D’Silva holds Master Of Information Systems - Mcis from University Of Melbourne.
What skills is Sheldon Ross D’Silva known for?
Sheldon Ross D’Silva is listed with skills including Project Management, Creative Strategy, and Management Consulting.
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