Sheldon Stephens Email & Phone Number

San Francisco, California, Us

Minneapolis, Mn, Us

Led development team for new Claims Processing workflow in the Early Resolution(ER) software. Provided enhancements, resolutions, and developments to the ER system and through programming via configuration.• Assisted overall agile scrum team in writing Business Requirement docs, provided all technical design, development and unit testing for all team projects.• Worked across platform teams to ensure coverage for other workflow areas of Early Resolution met aggressive timelines and high standards of accuracy. These areas included Loss Mitigation, Collections and the Borrower Portal.• Researched and resolved issues that came from the help desk. Determining if they were system issues, configuration issues, or user error. Communicating quickly to users meeting the SLA established between technology and the business lines.• Worked closely with the Early Resolution vendor, DXC, during code releases or when requesting or designing enhancements that several other banks may use as well. Assisted in updating the code base and participated in all releases to production.• Ensured all documentation for each project was uploaded to the data hub for not only compliance and audit purposes but so each phase of the project was documented in a manner that any individual not on the project could see all the steps as well as sign offs.• Provided assistance and guidance to all new hires.

San Francisco, California, Us

Served as ER Development team lead, providing enhancements, resolutions, and developments to the ER system through programming via configuration of the system’s interface.• Oversaw and provided leadership to the EGS offshore team members that develop and test configuration provided to partners.• Assisted with Code development for the WF platform by partnering with the CFT (vendor) team to enhance ER during CFT code releases.• Led all major releases which entails pulling of XML, migration, testing, validation from lower UAT environments into our Production environment.• Developed test scripts for enhancements to the ER system to verify programming changes sync with the line of business’ change requests. Communicate the changes clearly to the Design, SQA, and UAT teams during testing to ensure all parties are aware of the changes and the process’ involved are fully understood.• Extracted data from the mainframe database through SQLs in order to obtain data to analyze enhancements to the ER system and gather test pools for various test scripts once configuration is complete.• Served as subject matter expert for development’s ER interfaces with external systems including ADHD DocGen, Credco, SLOADS, BlackKnight, Web Service, Batch File, FAV, and Non-SOR.• Assisted in improving department processes for validating system enhancements moved to production via MS Excel, MS Access, and parser tools for XML files.• Ensured all documentation regarding procedures, test scripts, management control updates, interface changes, process’, guidelines, and defects are kept up to date, easily understood, and communicated to the line of business, configuration, design, and SQA teams.• Provide assistance and guidance to newly hired employees.

As an Analyst for BB&T Equipment Finance, I refined my technological as well as financial reporting skills. I served as an Analyst at BB&T for nearly six years. In my role, I developed reports in various mediums, developed databases, and assisted with database administration. I lead the project to convert the legacy system which was an Oracle Database to a more proficient system that was a MS SQL Server database. I also assisted in implementing a Business Intelligence reporting tool to further advance reporting capabilities in order to meet the ever changing needs of the department heads

Charlotte, Nc, Us

As a Staff Accountant Supervisor for Coca-Cola Consolidated, I developed my talent and experience as a high profile supervisor. Overseeing all database creation and management in the accounting department elevated my skills as an analyst to the level of an expert. My leadership skills set me apart and allowed me the opportunity to supervise a staff of three in the department. This also exposed me to other facets of the business such as; reconciliations, collections, sales and use tax compliance, account management, daily balancing AR system, GL postings, customer service, communication, and sales.