Senior Technical Analyst dealing with escalations from many IT teams across the organization including Service Desk, End User Computing, Infrastructure and Cloud Operations, Solutions Development, DevOps and more. Team technical lead for Executive level in person and remote support for the C level Leadership and Board of Directors.• Manage and support Teller Cash Recyclers (TCR, automated cash vaults) across the organization. Completed and industry review and lead a RFP process to select a vendor with recommendations to C suite Executives for approval, and lead an implementation project with Total Contract Value of 6 Million dollars.• Manage and Administer Microsoft Endpoint Manager (System Centre/SCCM/Intune)• Microsoft 365 Tenant Administrator for Office, Teams, Exchange Online, Intune & more• Server 2008/2012/2016/2019 Administration• Virtualization Technology – including VMware and Proxmox Hypervisors• Windows/Azure Virtual Desktop• Assist in managing Corporate wide Computer System Hardware Replacement Project of approx. 300 to 700+ systems per year with a $1 million dollar budget depending on warranty expiration.• Banking System Update Deployments – deploying banking system updates to the organization during identified maintenance windows, successfully without incident or member impact

- Assisted Board Chair during a time with no Executive Director- Converted organization from using local files on an external hard drive and 3rd party email services to Microsoft 365 Not for Profit Offerings- Q3/Q4 2023 – Working on Marketing Sponsorship and Website Redesign RFP as Technical Advisor on the Fund Development Committee for the Board of Directors and member of Program Advisory Committee- Applied and was successful for several not-for-profit grants including Microsoft, Google, Canva, and more

-Teaching PROG1901 - Introduction to Network Security for Computer Programmer Analysts-Teaching COMP1209 - Network Systems Administration (Windows Server) for Computer System Technicians-Teaching COMP1172 - Operating Systems & Software-Completion of NC Part Time Teacher Development Program - 2020

Contract Position - Assist with Daily Resource Bookings of Rooms and Coordinating with Staff for any conflicts or discrepancies in scheduling, Assist with planning and executing/scheduling of Pre Schedule (Continuing Education) and Post Secondary offerings. Plan develop and execute Process Mappings with departmental manager. Coordinated and assisted with ITS upgrades and enhancements to department software

Managed internal IT infrastructure and oversaw website development with 3rd parties and small team of internal programmers. Including but not limited to:• Lead internal IT Web/Computer Programmers with the enhancement and redesign of internally developed applications that connected to internal accounting systems via API. • Created and managed Linux Web Servers hosted in the Cloud• Launched new revised and updated company websites with shopping cart for customers with the assistance of external vendors and internal programmers• Updated an Apple based client ecosystem devoid of any software updates to latest versions of Mac OSX and installed security tools to manage the systems• Updated internal network infrastructure such as o Mac OSX Servers running internal applicationso Network UPS’so Network Storage systems (didn’t exist previously, with 0 backups, all data stored on individual client machines)o Converted the almost 50 person organization from cellular internet to Business Cable saving the company $700+ dollars per month with no disruption to staffo Upgraded 7+ year old network infrastructure switching with zero downtime• Reviewed internal contracts for efficiency and cost saving measureso Reduced mobile bill from over $3000 to just over $1000 per /moo Converted internet from cellular to business cable saving over $700 in overage chargeso Amalgamated 407etr bills and contracts into “OneBill” and adjusted fleet to using appropriate version of transponders as per regulations for transport vehicles• Installed GPS mapping system computers to auto map delivery stops into Transports with GPS tracking and silent alarm systems in the event of hijacking

Technical Administrator Assistant to Technical Administrator and Service Escalation Engineer/Jr Management in under 1 year.• Managed internal IT infrastructure including but not limited to Dell Blades, VMware virtualized servers, Dell EQL storage and more• Assisted technicians and engineers with day to day escalations and problem resolution as Tier 2 and 3 support• Pre Sales Engineer for Sales Team reviewing all project quotes for accuracy and sign off• Complete IT site audits; provide recommendations for issue resolutions and upgrades to increase business efficiency /ROI• Managed projects in conjunction with Director and VP of Service• Supported the owner with personal and work-related IT

Shipboard IT Officer - Manage and assist shipboard staff and officers with all IT related needs and tasks. - Managed and repaired Ships Satellites – C and KU Band Antennas- Assisted with the management of Cisco Systems Network – Switches, VoIP, Call Managers, WLC’s, operation of Sun Microsystems Unix Server, Windows Server 2003/2008 R2 and Disaster Recovery drills.- Assisted in Operation of Sun Microsystems Unix Server, Windows Server 2003/2008 R2- Completed Carnival Magic Start-Up at Fincantierri Shipyard in Italy--- Installed more than 47 Switching Closets for Computer and IPTV networks--- Assisted with Datacentre setup on the ship--- Worked with Network team to test and troubleshoot Cisco IP phone system and wireless connection issues with new Wireless LAN Controllers and new Cisco IP phone models.- Assisted in Disaster Recovery drills- Shipboard Emergency Team and Muster Station Supervisor--- Maintain shipboard communications for as long as possible--- 2nd last life raft to be off ship in an emergency--- Direct guests to appropriate evacuation locations

Server Administrator

Assisted with the Image 2009 Rollout Project – Replacement of systems and reimaging of all systems at Elementary schools

General Education Computer class (CAPL1199 Computer Applications)

- Apple Tier 2 iPhone Specialist- Apple Tier 1 Desktop/CPU/Portables agent

Daily troubleshooting computer related problems by phone or in-houseCreated/built new pc systems; created business proposals/plans for business accountsWorked as a retail sales clerk; complete off-site service work and more

Lab Monitor and basic ITS System Maintenance for Open Access Labs