Sheldon K. Email & Phone Number

Welland, ON, CA

St Catharines, Ontario, Canada

St. Catharines, Ontario, Canada

• Senior Technical Analyst dealing with escalations from many IT teams across the organization including Service Desk, End User Computing, Infrastructure and Cloud Operations, Solutions Development, DevOps and more. Team.
• Manage and support Teller Cash Recyclers (TCR, automated cash vaults) across the organization. Completed and industry review and lead a RFP process to select a vendor with recommendations to C suite Executives for.
• Manage and Administer Microsoft Endpoint Manager (System Centre/SCCM/Intune)
• Microsoft 365 Tenant Administrator for Office, Teams, Exchange Online, Intune & more
• Server 2008/2012/2016/2019 Administration
• Virtualization Technology – including VMware and Proxmox Hypervisors

St. Catharines, Ontario, Canada

- Assisted Board Chair during a time with no Executive Director- Converted organization from using local files on an external hard drive and 3rd party email services to Microsoft 365 Not for Profit Offerings- Q3/Q4 2023 – Working on Marketing Sponsorship and Website Redesign RFP as Technical Advisor on the Fund Development Committee for the Board of.

Welland, Ontario

-Teaching PROG1901 - Introduction to Network Security for Computer Programmer Analysts-Teaching COMP1209 - Network Systems Administration (Windows Server) for Computer System Technicians-Teaching COMP1172 - Operating Systems & Software-Completion of NC Part Time Teacher Development Program - 2020

Welland, Ontario, Canada

Contract Position - Assist with Daily Resource Bookings of Rooms and Coordinating with Staff for any conflicts or discrepancies in scheduling, Assist with planning and executing/scheduling of Pre Schedule (Continuing Education) and Post Secondary offerings. Plan develop and execute Process Mappings with departmental manager. Coordinated and assisted with.

Niagara Falls, ON

• Managed internal IT infrastructure and oversaw website development with 3rd parties and small team of internal programmers. Including but not limited to:
• Lead internal IT Web/Computer Programmers with the enhancement and redesign of internally developed applications that connected to internal accounting systems via API.
• Created and managed Linux Web Servers hosted in the Cloud
• Launched new revised and updated company websites with shopping cart for customers with the assistance of external vendors and internal programmers
• Updated an Apple based client ecosystem devoid of any software updates to latest versions of Mac OSX and installed security tools to manage the systems
• Updated internal network infrastructure such as o Mac OSX Servers running internal applicationso Network UPS’so Network Storage systems (didn’t exist previously, with 0 backups, all data stored on individual client.

Ancaster, ON

• Technical Administrator Assistant to Technical Administrator and Service Escalation Engineer/Jr Management in under 1 year.
• Managed internal IT infrastructure including but not limited to Dell Blades, VMware virtualized servers, Dell EQL storage and more
• Assisted technicians and engineers with day to day escalations and problem resolution as Tier 2 and 3 support
• Pre Sales Engineer for Sales Team reviewing all project quotes for accuracy and sign off
• Complete IT site audits; provide recommendations for issue resolutions and upgrades to increase business efficiency /ROI
• Managed projects in conjunction with Director and VP of Service

Miami, Florida

Shipboard IT Officer - Manage and assist shipboard staff and officers with all IT related needs and tasks. - Managed and repaired Ships Satellites – C and KU Band Antennas- Assisted with the management of Cisco Systems Network – Switches, VoIP, Call Managers, WLC’s, operation of Sun Microsystems Unix Server, Windows Server 2003/2008 R2 and Disaster.

The World Wide Web

Server Administrator

St Catharines, Ontario

Assisted with the Image 2009 Rollout Project – Replacement of systems and reimaging of all systems at Elementary schools

Welland, Ontario

General Education Computer class (CAPL1199 Computer Applications)

Welland, ON

Niagara Falls, Ontario

- Apple Tier 2 iPhone Specialist- Apple Tier 1 Desktop/CPU/Portables agent

Welland, Ontario

Daily troubleshooting computer related problems by phone or in-houseCreated/built new pc systems; created business proposals/plans for business accountsWorked as a retail sales clerk; complete off-site service work and more

Welland, ON

Lab Monitor and basic ITS System Maintenance for Open Access Labs

Advanced Diploma, Computer Programmer Analyst

Activities and Societies: C.I.P.S. - Computer Information Processing Society, S.W.A.T - Students Who Advance Technology This program.

Ossd, Ontario Secondary School Diploma, Grade 9 To Oac (13)

Activities and Societies: Tech Crew Only Computer Science / Technology courses listed.