● Led cross-functional teams in implementing and refining standards for guest interactions and operations, contributing to quality improvements and enhanced customer satisfaction metrics● Collaborate with General Manager on marketing initiatives to increase brand awareness and drive sales growth● Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity● Interact positively with guests while promoting hotel facilities and services● Carefully interview, select, train and supervise staff● Clearly and promptly communicate pertinent information to staff, such as large reservations or last-minute changes● Actively participate in ongoing customer service programs to build sales and rapport in the community● Oversee front of house personnel to maintain adequate staffing and minimize overtime●Monitor facility maintenance needs, coordinating repairs and upgrades as necessary for optimal operations● Oversaw strategic budget allocations and cross-functional project management, ensuring alignment with brand standards while managing contract negotiations and team performance evaluations● Conducted operational diagnostics to identify service gaps, implemented corrective measures, and communicated improvements to stakeholders, resulting in a 15% improvement in customer satisfaction ratings

Collaborating with the assistant general manager in regards to overseeing the various departments within the hotel, such as housekeeping, front office, and food service. Effective in assisting hotel guests, colleagues, and staff members and ensuring the overall successful performance of the hotel

Responsible for selling guestrooms, meeting rooms and additional services to companies or groups requiring various rooms per night. Selling food and beverage services to customer groups, managing accounts, conducting site inspections, soliciting and generating new and repeat business. Working with operations staff to ensure a high level of customer satisfaction.

Providing administrative support for General Manager, primary point of contact for guests, and supporting property billing, among other duties.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Processing rentals, demonstrated full understanding of effective customer service and sales concepts, inspectd the exterior of vehicles, distinguishing between normal wear and tear and body damage, and assisted customers in completing accident/incident reports.