Swedish Health Services-Issaquah, WAPatient Service Coordinator II Swedish Surgical ServicesJuly 2011-Present• Primary responsibilities is the coordination of patient care as patients arrive from a referring medical office through scheduling and registering for their services at the Issaquah Highlands facility. • Accurately registers patients into the electronic medical record. Verifies accurate patient information, including coverage eligibility and PCP. • Answers and triage incoming phone calls.• Schedules appointments for multiple departments including Rehab, Nutrition, and Anti-Coagulation, Echo, Cardiac Nuc Med, Infusion and others. Coordinates scheduling with other departments for various procedures. • New referral intake; receives and completes all information required for new patient referral. Verifies required information e.g. medical information, verification of insurance eligibility. Requests insurance authorizations when needed. • Enters Physician orders into EPIC fir scheduling purposes.• Admits patients in EPIC for Surgery, Labor & Delivery and Inpatient stays. Performs bedside registration. Creates pre-admissions for Labor &Delivery and Pediatric procedures. • Organizes work to perform multiple functions concurrently, demonstrating ability to respond appropriately to requests from staff, patients, physicians, etc.• Contacts patients to remind them of next day appointments and provides preparation instructions. Proactively calls patients with pending Doctor’s orders to schedule appointments.• Distributes patient educational materials and literature to meet regulatory requirements (i.e. HIPPA, Patient Rights• Manages the distribution of bloodless program enrollment paperwork and advance directive information for the Interventional Platform.• Keeps work area neat, orderly and well stocked with the necessary supplies.

• Supports the patient as they arrive from a referring medical office through scheduling and registering for their services at the North Vista Hospital.• Responsible to work with health insurance providers to determine coverage, deductibles, and benefit limitations. • Responsible to make sure all paperwork is in order and collect forms such as prior authorizations if needed.• Responsible to advise patients of patient liability, which include co-pay amounts, deductibles, and out of pocket maximums.• Responsible to assist patients with financial arrangements when necessary, being advised by Administrative team.• Responsible to get Authorization or Pre certifications prior to patient procedures by either contacting Doctors office or receiving Doctors orders scanned in patient chart.• Responsible to communicate with Case Management regarding updated insurance information and make necessary changes in patient charts for Medicaid, Medicare and other insurance updates• Responsible to enter patient information on spread sheets and determine if patient is DRG based, FFS, Medicaid, Non-Implant, or Implant status.• Responsible to figure cost of Implants and anticipated reimbursement cost for hospital, entering information on Implant Log. • Responsible to work from and get updated information on Hospital reimbursement Matrix, UHC Lab/Path Rates, Cigna, Aetna, and UHC Matrix, UHC Radiology Rates, Medicare/Medicaid ASC• Responsible to give notification to patient of estimated patient liability to Admitting Registrars• Responsible to learn and know contract language, expiration and renewal dates for Insurance Contracts• Responsible to work Workers Comp Claims, reviewing for Physician signatures, Provider Tax ID, and TPA to be billed, once completed mailing to proper entities. • Flexible to cover open shifts for Emergency Department

Responsible and accountable for coordination of patient care as they come in from referring medical facilityResponsible for scheduling and registering for their services at the Issaquah Highlands facilityResponsible for a variety of front office clerical and pre-business services within hospital settingPrimary responsibilities customer service, patient registration, and patient scheduling

Provide front line customer service and arrive patients in Epic.Responsible for financial data collection and entry, management of the medical chart, Order entry, admission, discharge and disposition of the department.Responsible for all incoming telephone, community EMS communications, and outside medical centers requests for patient information.Maintain and retrieves clinical information as needed to meet regulatory requirements.Data entry of all medical insurances, verify insurance, and complete registration of patient.Schedule appointments for outpatient radiology, Sleep lab, and pulmonary patients.Reliable and self motivated Preceptor/Trainer for current job Bookkeeping and accounting skills L & I Insurance Claim processingExtensive research projects for Supervisor and Physicians billingHigh level of maturity and strong, interactive customer service skillsContact person for team members on work related issues or concerns10-key by touch

Coordinate daily patient care with Mammogram Technician.Meet/greet patients in professional manner.Assist patients with paperwork and complete registration onboard mobile coaches.Film ProcessingMaintain/stock suppliesDuring downtime support functions filing, scheduling, and registration of patientsMade confirmation calls for future appointments.Coordinate patient flow of patients between intake and mammography room.Assisted patients with follow up or diagnostic appointments.Collected Insurance documents.