Compliance AML Execution Analyst-Level II | CITI Group, Irving, TX 06/2018 – PresentReview and evaluate high-risk customer cases, scrutinizing account relationships and associated parties globally and across sectors. Conduct holistic reviews to capture the full scope of the customer's presence and potential cross-sector impacts. Document all aspects of the investigations, generating and maintaining meticulous records of findings, actions taken, and supporting documentation to provide recommendations and dispositions for a Global Enterprise-Wide Customer Relationship.Collaborate with Senior Management when dealing with clients considered Special Purpose Entities (SPE) or Politically Exposed Persons (PEP). Seek guidance and provide insights on complex cases to ensure compliance with established protocols.Draft and file Suspicious Activity Reports (SARs) according to Financial Crimes Enforcement Network (FinCEN) requirements.Assess investigation outcomes, determine whether suspicious activities warrant recommendations for account closure, and provide well-substantiated justifications for closure recommendations based on thorough analysis and risk assessments.Engage with senior management to address compliance, legal, and business Anti-Money Laundering (AML) issues.

Conducted maintenance activities, which involved analyzing Transaction Monitoring referrals sourced from Government entities and referrals from business partners and other control areas to identify and investigate potential suspicious activities.Investigated Anti-Money Laundering (AML) cases involving the filing of Suspicious Activity Reports (SARs). Worked with AML Partners, including AML Advisory, RPM, CSIS, AML Legal Counsel, and Law Enforcement, throughout the investigation process.Tracked and managed account closures as required, ensuring compliance with regulatory guidelines and internal policies.Led global coordination efforts for high-risk investigations, serving as an escalation point and liaison for reputation risk matters.Conducted name searches, such as 314(a) and ad hoc searches, reviewed results, and submitted reports to FinCEN.Performed comprehensive analyses and investigations based on various triggers, including Client On-boarding, Maintenance, Transaction Monitoring referrals, and information from government sources (e.g., subpoenas, NSLs, 314(a)).Prepared case files for review, such as media search results, copies of statements, results from internal system searches, etc.

Mark Shaw & Associates/ Amazon, Seattle, WA 11/2015 – 01/2017 Supported the Suspicious Activity Monitoring program in TRMS Operations, performing first and second-level review functions. Provided escalation decisions for TRMS Investigators working in Anti Money Laundering (AML) Compliance Investigations. Mitigated risks while ensuring business compliance with applicable AML laws and regulations as well as company policies. Worked closely with the Amazon Payments Compliance Department to identify and manage operational compliance issues. Conducted various AML investigation types, including suspicious activity, sanctions, and enhanced due diligence, levering in-depth knowledge of U.S. Anti-Money Laundering (AML) laws, including the Bank Secrecy Act (BSA) and OFAC regulations. Partnered with global investigations teams and API Compliance while acquiring hands-on experience in money transfer risk management or anti-money laundering compliance operations within a financial services environment. Participated actively in coordinating and implementing AML Training for new hires within the Investigations Team.

 Led loan-level mortgage servicing processes in compliance with Consumer Financial Protection Bureau (CFPB) regulations while handling a Mortgage Loan Servicing Compliance role, with a focus on Flood Insurance Regulatory and Compliance. Tracked, reviewed, and communicated pending and passed US federal regulations, agency guidelines, or directives to impacted business units. Responded to client matters regarding product compliance, providing final disposition of any discrepancies. Coordinated with development groups to review and approve project requirements as well as to design documents related to regulatory compliance, contributing to the integration of compliance measures in project planning. Assisted in setting priorities for regulatory issues, ensuring that business processes aligned with regulatory requirements. Performed comprehensive periodic reviews and meticulous audits of products and services to validate compliance with high-risk regulations or detect regulatory violations, weak controls, or other potential areas of exposure.

BK/FC Remediation Analyst III | Wells Fargo Home Mortgage, Atlanta, GA 08/2012 – 08/2013 Reviewed loan documentation, exceptions, and files to assess compliance with National Servicing Standards (NSS) and internal company requirements, ensuring adherence to guidelines, investor requirements, and government regulations. Applied a working knowledge of FNMA, FHLMC, GNMA, FHA, and VA servicing default requirements to evaluate loan programs. Reviewed and examined mortgage loan transactions and related activities before and during foreclosure and bankruptcy. Met regularly with senior internal legal counsel, compliance groups, and business leadership to execute procedural guidelines. Reported findings and decisions to business legal review and business leaders, facilitating the remediation process. Took responsibility for researching and conducting reviews based on client, regulatory, and internal requirements.

Team Lead | AMO/ UTLS, Norcross, GA 10/2010 – 08/2012 Facilitated impactful short sale negotiation training for a team of 8 to 12 employees, which included providing a comprehensive overview of HAMP, HAFA Loan MOD qualifying processing, and relevant policies and procedures. Negotiated short sale offers and deeds in lieu of foreclosure presented to the company via real estate agents, attorneys, and other third parties. Recommended the best available exit strategy for borrowers while reducing loss severity for the company. Supervised new application processes and conducted new hire training and testing on the Making Home Affordable Program.

Collection Support Manager | Compucredit/Atlantic Holdings Corporation, Atlanta, GA 08/2006 – 03/2010 Managed a team of up to 15 customer support representatives, overseeing their daily activities to meet departmental goals. Assisted in training and development of collections specialists to improve key performance indicators and SLR standards. Implemented controls to ensure compliance with internal, investor, and PMI requirements for workout negotiations.

Supervised a group up to 40 FTE. *

Teller Manager | Wachovia Bank, Atlanta, GA Default Operations Manager/ Bankruptcy & Foreclosure | Green Point Bank, Atlanta, GA Operation Manager / Mortgage Collections | Bank of America, Atlanta, GA Lock Box Operations, Collection Manager, Bankruptcy Specialist, Back-End Collections | U.S. Bank/Star Bank, Cincinnati, OH