Shelia Lewis, Mba Email and Phone Number

As Quality Analyst for two government sub-contractors, ensures compliance of contractual requirements and performance standards as outlined in the federal Workforce Investment Act (WIA) contract; Conducts participant file and computer database audits and data validation; Analyzes processes and procedures for compliance, efficiency and effectiveness…then develops methods for improvement; Compiles numerical data and drafts narrative summaries reporting monthly contractual benchmarks to management and the to the client. Accomplishments:• Uncanny ability to rapidly identify errors and contract compliance issues, which leads to improved data validation and contract performance;• Designed performance report template that mirrors contractual benchmarks, leading to ease of data interpretation by the client;• Functions as program / project subject matter expert for all staff levels;• Spear-headed team projects designed to increase contract performance resulting in goal surpassing 80% of contract performance goals which lead to negotiated profit;• Designed a more efficient and stream-lined staff performance tracking system by simplifying the existing Excel spreadsheet tracking system;• Developed an action plan to improve contractual benchmarks which lead to a significant improvement in three areas and the capture of previously under-reported data;• Identified specific cause and effect relationships which lead to inaccurate reporting of contractual performance measures…then developed and implemented corrective action measures;• Drafted standard operating procedures (SOPs) resulting in documented processes and program consistency;• Identified several participants enrolled in the wrong location parameters and funding streams…then reported to management and staff for corrective action.

Ensured compliance of contractual requirements and performance standards as outlined in the Workforce Investment Act (WIA) contract; Conducted participant file and computer database (i.e., Virginia Workforce Network) audits; Analyzed processes and procedures for compliance, efficiency and effectiveness…then developed methods for improvement; Compiled numerical data and drafts narrative summaries reporting monthly contractual benchmarks for management and the vendor.

Supervised 16 enumerators and two crew leader assistants during field operations;Conducted mandatory training sessions by using classroom instructions, practice interviews and on-the-job guidance for 18 trainees;Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data;Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work;Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision;Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules; andAdvised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.Directed the team in the collection of data for the completion of 4,000+ census questionnaires.Provided guidance and support to team members in order to overcome uncooperative residents resulting in 100% completed questionnaires and higher team morale and confidence.

Exercised thorough knowledge of contractual obligations, legislative requirements; governing documents, amendments (i.e. Property Owners’ Act, Non Stock Corporation Act, Condominium Association Act, Articles of Incorporation, Declaration & By-laws,); Provided timely/professional guidance to clients regarding compliance, fiduciary responsibilities and contracts that lead to the avoidance of law suits, extra expenses & community conflicts;Regularly conducted quality checks & follow-up with contractors and clients to ensure satisfaction with products & services;Regularly negotiated with contractors to modify products & to resolve problems & disputes;Maintained knowledge of financial status of each client & provided advice/guidance to Boards;Created bid specifications & solicited bids for client contracts & special projects;Acted as liaison & monitored the performance of client contractors to ensure that all work was satisfactorily performed; Planned & executed many small- and large-scale projects (often simultaneously and with competing priorities) including 1) the installation of a community playground; 2) the installation of street lights in two communities and the upgrading of street lights in two other communities; 3) the transition of five associations from developer- to owner-control; 4) the re-roofing of 376 townhouses; 5) sealcoating of five community parking areas; Drafted & published 1) over 30 newsletter editions; 2) 6 sets of rules/regulations/architectural guidelines; 3) financial & budget summaries; & 4) 2 sets of By-laws;Created databases for two clients which lead to identifying trends & patterns;Successfully negotiated lower contract prices & more favorable contract terms on at least 6 major contracts saving clients more than $500,000;Secured, analyzed & protected sensitive client, personal and financial information;Earned Certified Manager of Community Associations (CMCA) certification.

Analyzed existing and proposed Medicaid managed care programs, health plans, health systems, contracts, regulations, operations and policies;Proposed and drafted changes to Medicaid managed care program contracts and regulations;Researched state and federal Medicaid laws and regulations; Interviewed local, state, federal and industry-level officials to gather information for the completion of gap and impact analysis;Recommended changes for Medicaid program changes through position papers;Developed and implemented various project plans;Developed presentations and defense for program recommendations;Assisted in the development of and monitoring of waivers, regulations and legislative initiatives;Reviewed managed care contracts, waivers, regulations and publications for compliance;Promoted managed care programs through interaction with stakeholder groups.Identified discrepancies in agency policies that conflicted with Commonwealth law avoiding agency non-compliance issues and potential embarrassment.

Gathered requirements & design specifications for various projects:Outlined & defined business requirements, objectives & priorities for project teams & for the prescription drug vendor; Communicated trade-off decisions of system features & enhancements based on technology, budget constraints, company & vendor requirements & limitations; Communicated & negotiated requirements with both internal & contractor IT departments, management, operations & the pharmacy management vendor; Documented procedures for internal customers & contractor; Developed test scenarios prior to the implementation of a new web-based customer service system & for a new prescription drug plans;Developed functional specifications & enhancements for new & existing applications;Collaborated with operations & customer service to analyze the effectiveness of current procedures, the development of new procedures & suggested process or system enhancements;Assisted in the development of training manuals for customer service & corporate training;Wrote queries using mainframe programs to gather information on drug utilization in order to create reports for upper management;Imported, exported, merged & sorted data prior to analysis & inclusion in reports to management, other internal departments & the vendor; Conducted analysis for various projects including; 1) the installation of various new drug benefit products, 2) the installation of IT system enhancements & 3) the installation of a web-based customer service inquiry system all which saved the company money & made the company more competitive and more efficient.Tracked & reported problems to the vendor resulting in better contract compliance;Assisted in the development of training materials for customer service & corporate training resulting in better corporate understanding of prescription drug products, fewer problems at the point-of-sale & improved customer service;