Shelia Thomas Email & Phone Number

Fulton, Md, Us

Maryland, United States

Shelia O. Thomas- Remember my Name; Exceptional Customer Service & Favorable Results are my proven Claim! A strong supporter of high level customer satisfaction with over thirty years’ experience in the sales/customer service profession along with diversified practical experience in marketing and advertising. From start to finish I'll provide expert advice and unwavering support to help make your experience stress-free. Team up with me to make your real estate dreams come true.

Maryland

Provide problem analysis and ongoing user support for the Clients'​ Automated Resources and Eligibility System (CARES) and HIX (MD Healthcare Exchange) application issues from end-users throughout MD's 24 local departments of social services (DSS). Participate in a variety of CARES/HIX work groups. Function as a resource for small and large-scale CARES/HIX initiatives. Conduct CARES/HIX user acceptance testing (UAT), which is the final phase of the software development life cycle (SDLC). Execute and document test scripts that mimic typical case processing activities in the local departments. Ensure that system modifications are working as designed, as well as, meet the needs of the Family Investment Administration (FIA), end users and customers of FIA. Analyze, document and report testing issues, and elevate as necessary. Input defects into Rational Team Concert software system. Provide assistance to FIA or local departments for system implementation or system support activities. Maintain caseload and complete regression testing.

Create memories that will last forever. What does your dream vacation look like? A family adventure, Alaskan cruise? Ultimate spa escape, Paris in spring. We can assist with discount packages. Life is short. Don't put off your dreams. Don't Just Dream It... Do it

Baltimore, Maryland Area

A Real Estate Professional In The Business Of Matching People With Homes. Let Me Find Your Perfect Fit. Selling a home can be stressful. I strive to make things simple. Let me take all of the work out of selling your home. Sit back, relax and let me make things happen. Or Buying a home let me find your perfect fit. When you turn the key it will be more than you ever imagined. Let me make your dream home a reality.

Baltimore, Maryland Area

Contractor providing administrative support necessary to deliver education, training, and professional development programs. Present daily building and classroom orientation briefing to new classes. Maintain standard operating procedure documentation. Maintain classroom reservation schedule. Coordinate classroom video teleconference with distant sides and VTC management center. Order, distribute, collect, and track course text books. Coordinate visitor requests including building access, parking, and schedules. Coordinate information technology trouble reporting, and resolution.Registry OfficerSynthesizing information from multiple sources into a concise document in a timely manner.Establish schedules and target completion dates for assignments. Ensures adherence to Agency standards for documents and correspondence. Provide assistance to instructors in the administration of courses or curricula via variety delivery methods, and provide support to training operations. Evaluate incoming requests and responses for relevance, feasibility, content, and related actions/responses. Coordinate, monitor, assign and track actions or projects, ensuring to meet expected deadlines. Gather and evaluate information and data for accuracy, quality, and completeness. Proofread responses for spelling, formatting and grammatical errors. Maintain records and management data input into database tracking systems. Create spreadsheets and reports highlighting action status and progress. Provide program support in assisting and attending recruitment sessions, participating in orientation and creating applicant database to track student’s material status.

Partnered with Competitive Local Exchange Carriers (CLEC’s) and various Wholesale Provisioning Centers for the entire Verizon footprint to continuously improve processes and service delivery through mechanization. Assisted in the testing of I.T. applications, working with clients to assess their needs, provided information and assistance in resolving system access and outage problems.Assisted Provisioning with determining requirements, creating and documenting processes, training, and communicating future enhancements to ensure compliance to ISO9000 standards.Lead Manager of the System Improvement Process Database, administering, documenting, analyzing, and providing Data Reporting feedback results to initiate preventive and corrective actions with continuous improvement. Point of contact in the implementation of the Enhanced Wholesale Provisioning Tracking Systems (eWPTS) in providing training of over 105 Competitive Local Exchange Carriers (CLEC’s) and a minimum of 1500 CLEC employees. Accomplished a minimum yearly utilization increase of 15%. Implemented and supported the Wholesale Provisioning Tracking System “WPTS/eWPTS”; a web based provisioning administrative communication tool to over 900 Central Offices and a minimum of 2700 Central Office Technicians to obtain 100% utilization . Coordinator and facilitator for the 2006-2007 Verizon WebEx/Sametime meeting overview training of over 525 CLECs and Central Office Technicians (COTs) in lieu of onsite training, resulting in a savings of approximately $72,159. Two time nominee for the prestigious “Leaders in Excellence” award for Continuous Quality Improvement Customer Service/Satisfaction and Innovation.

B.S. Business Administration, Sales And Marketing

Activities and Societies: National Society of Pershing Angels Sorority

Bachelor'S Degree, Business Administration And Management, General