Shelina White Email & Phone Number

West Hollywood, California, United States

• Spearheaded the creation and execution of comprehensive learning development programs and strategies in over seven countries.
• Designed, developed, and executed training programs to optimize learning for internal and external teams, using tools such as Articulate 360, Vyond, Canva, and Litmos, resulting in a 20% increase in learner engagement.
• Applied instructional design principles (ADDIE, Bloom's Taxonomy) to create clear and effective training materials, improving knowledge retention rates by 10%.
• Used data analytics to analyze trends in effectiveness of training and QA programs, driving continuous improvements and achieving 15% increase in overall quality metrics.
• Coordinated with cross functional teams, including Operations, Product, and Policy, to determine training approaches to support product launches and updates in processes and policies.
• Led a team of trainers to deliver engaging and interactive training sessions on various topics, including trust and safety.

• Developed a trainer certification program to ensure internal and external trainers were certified and instructed in techniques for presenting and facilitating information via Train The Trainer coaching and evaluation.
• Designed and implemented a new employee training program for the Member Experience Team, which increased quality scores for new hires by 18% and improved time to proficiency by 30%.
• Provided regular updates and reports to senior management on QA and L&D program status, including progress, challenges, and achievements.
• Facilitated onboarding and training of new hires at several locations, in both classroom and remote environments, ensuring continuity of training.
• Planned, developed, and implemented new, effective training programs for various teams aligning training processes across the organization.

West Hollywood, California, United States

West Hollywood, CA

• Key Attributes:
• Revised the Community Support Team policies and workflows to expand business needs providing efficient processes and reducing ticket response times.
• Facilitated onboarding and training of new Tier 1 Community Support agents at several vendor locations, in both classroom and remote environments, ensuring continuity of training.
• Planned, developed, and implemented new, effective training programs for Tier 1 and Tier 2 Community Support teams aligning training processes across the organization.
• Continuously use data analytics to determine and understand reported system issues, while coordinating with the appropriate teams for resolution.

West Hollywood, CA

Los Angeles, CA

• Key Attributes:
• Effectively coordinated and facilitated training programs to clients onsite, improving employee and client development.
• Led the creation and execution of sales enablement programs to streamline processes and improve sales team efficiency, resulting in a 15% increase in team performance.
• Partnered with key stakeholders to develop training content for new product launches, resulting in faster sales team adoption and improved product knowledge.
• Organized monthly projects by articulating project goals, defining client requirements, and instilling shared accountability for achieving project milestones.
• Decreased the number of defects in the system by effectively QA testing the software on a daily basis and immediately reporting any bugs to the software developers.

San Diego, CA

• Key Attributes:
• Developed comprehensive sales training programs using tools like Articulate 360 and Salesforce, improving sales team knowledge retention and lead conversion rates.
• Analyzed sales performance data to identify skill gaps and implemented targeted training initiatives, leading to a 10% improvement in quota attainment.
• Increased company’s internal CRM software efficiency by 18% by excelling in QA software testing with reporting bugs, errors, and other issues weekly and monthly.

Niles, IL

• I continued to manage the due diligence and higher risk management responsibilities needed to ensure that the customers, carriers and vendors that AFN conducts business with met our compliance standards.Key Duties &.
• Managed the day-to-day utilization of the AFN Covert Tracking Device Program, and build strong internal and external relationships surrounding AFN’s risk management programs on assigned customer accounts.
• Monitored the inventory management control system for all security tracking devices and ancillary equipment for the assigned portfolios.
• Identified situations that posed possible risks to the company, which included shipments over $100,000 in value and/or shipments containing premium products.
• Managed the secure yard requests and vetting procedure, including the collaboration with outside business contacts to fully vet yards.

Niles IL

• I managed the due diligence and risk management responsibilities needed to ensure that the customers, carriers and vendors that AFN conducts business with met our compliance standards.Key Duties &.
• Identified and assessed carriers that pose an unreasonable amount of risk to AFN during the due diligence and background check process, and take actions to reduce that riskEnforced the various SOP’s pertaining to high.
• Provided support on the enforcement of the various High Value and High Risk policy and procedures by conducting random audits of AFN’s freight board to determine compliance.
• Performed detailed insurance policy review for those motor carriers seeking to be placed on AFN’s approved High Value/High Risk list.Facilitated AFN's regulatory and vendor compliance needs through proactive due.
• Reviewed, analyzed and reported on various legal issues and regulations pertaining to AFN’s business.Fulfilled other duties as required -
• Helped with the External Capacity booking representatives and pass potential leads.

Chicago, IL

• I supported multiple operational, analytical and informational functions for the sales team with an emphasis on speed, efficiency and execution. Key Duties & Responsibilities:
• Managed large scale client request for proposals from start to finish. This included pre-qualifying the client based on the data collected, negotiating energy quotes and products, communicating with the legal.
• Assisted the sales team with back-end support requests, which included but were not limited to, emailing client contracts, mailing marketing materials, and electronically filing important client documents and paperwork.
• Enlarged the client base by 8% by generating new leads and maintaining close working relationships with new clients, informing them of the energy market, and helping them keep their energy costs low.

Chiago, IL

• I identified and developed a portfolio of new accounts for retail electric supply by cold-calling provided prospects and self-generated leads.Key Duties & Responsibilities:Lead generation -
• Identified, developed and maintained a consistent pipeline of prospective customers. This required self-direction, discipline, and consistent effort to make sufficient cold calls and/or in-person canvassing of.
• Gathered key customer information and entered it into Microsoft's Dynamics CRM system.
• Collected account and meter number data necessary to access historical usage data required to generate a sales contract.
• Pre-qualified the opportunity based on data collected. Sales Aptitude and Solution Selling -
• Built company credibility, brand value, and trust with prospective customers.

Dekalb, IL

• Nominated by the management team for the Future Leaders Program, which enhanced overall skills in leadership abilities and presented a finer understanding of the business for the company
• Coached Best Buy Mobile associates the functions of tablets and computers to allow for cross-trained employees
• Sold and activated cellular phones, sold on prepaid and contracted carriers, while attaching accessories and Geek Squad protection plans

Dekalb, IL

• Awarded “Flawless Execution of Sales Behaviors” in September 2012
• Awarded “Supervisor Evidence of Great Sales Coaching” in November 2012
• Recognized for highest Customer Satisfaction Survey score in December 2012
• Recognized for consecutively being one of the top sales associates in the store for revenue and notional margin
• Consistently met or exceeded goals
• Relationship selling products, services and solutions by getting to know customers

Rockford, Illinois Area

• Awarded “Front Lane Geek Squad Attachment Percentage” in December 2011
• Trained new employees hands-on experience on accepting payments from customers and how to attach Geek Squad Protection Plans to products