Wedding Planning and Coordinating - 2012 to Present

Provide technical, data communications, installations, hardware/software support to approximately 250 users in 3 offices. Backup trainer. Currently using MS Office Suite 2010; Windows 7; iManage Filesite 8.5; Carpe Diem; Adobe Acrobat X Pro; Best Authority; Workshare Professional; other softwarePrior work with firm - supervisory - Desktop Support, some Project Management, backup trainer and technical writer

-Project Management with extensive experience in customer support and using organizational and technical abilities to coordinate projects, solve problems and improve productivity-Ability to work in a fast-paced, hectic environment while effectively providing support and training to case teams with document review software-Train attorneys and paralegals on use of Thomson Reuters litigation software-Provided onsite and remote technical support in 3 offices for CaseLogistix databases, Waypoint, Case Production, Case Notebook, Early Data Analyzer-Respond to questions and concerns from attorneys and staff regarding software including software security, software malfunctions, and general knowledge and resolve any issues that may ariseDesign, create, and maintain databases of both documents and transcripts with industry standard litigation support software-Communicate with attorneys and paralegals regarding electronic discovery and database requirements and create and institute plans to meet those requirements-Create and troubleshoot production sets from Case Production software-Initiate and maintain communication with vendors regarding firm needs pertaining to electronic discovery needs including requests for proposals, definition of specifications and requirements, and quality control

Provided all technical, data communications and software computer support and installations to approximately 50 users in one office - including confirmation, installation, troubleshooting and telephone support, create and maintain all users in Active Directory, litigation support and backup training, inventory control

The job consisted of, but not limited to, daily correspondence, transcribing from dictation, drafting/editing of documents, filing, corporate filings with Secretary of State, time entry (Timeslips), covered the receptionist desk during the receptionist's lunch once a week and assisted other secretaries with over flow (as needed). Also, assisted with computer-related problems and training. Area of law: Commercial Real Estate

Provided technical, data communications, and software computer support and installations to approximately 250 users in two offices, Dallas and Houston. Duties included configuration, installation, troubleshooting, and support via telephone and logging same into Track-It!

Provided technical, data communications, and software computer support and installations to approximately 700 users in seven offices throughout Texas. Duties included configuration, installation, troubleshooting, and support via telephone and logging same into Helpdesk tracking systemVery knowledgeable of Windows 98/NT/2000/XP. Windows XP migration experienceCreated and maintained all new hires, rehires and terminations; email groups, practice groups and special interest groups in Active Directory

The job consisted of, but not limited to, daily correspondence, transcribing from dictation, drafting/editing of documents, filing, corporate filings with Secretary of State, time entry, assisted other secretaries with over flow (as needed). Also, assisted with computer-related problems.

Report writing of financial information based on requests received from Firm Director, Controller and Shareholders using tables created from accounting software (CMS), as well as writing SQL 7.0 statements. Responsible for application design, implementation and maintenance of complex databases in Access 97. Used time effectively and efficiently and concentrated efforts accordingly. Experience in multi-tasking during the same timeframe based on relative priorities.Team player and valued input of others. Excellent interpersonal skills with demonstrated ability to communicate system requirements both written and verbal. Created and edited bill formats in DocuDraft (CMS). Screen paint of various pop-up screens for end-users.Provided technical, data communications, telephone system, and software computer support to approximately 200 users. Responsible for providing comprehensive technical and software training for the effective and efficient operation of the Firm's computer and telephone systems. Managed Helpdesk functions, including Performance reviews. Maintained confidentiality of client and Firm information. Developed courseware for use in training, including manuals, course content, visual charts for all software used by the Firm. Provided new hire and continuing education training for all employees of the Firm, as needed, for all new and current software applications. Conducted monthly Lunch and Learns, compose and distribute monthly newsletter with tips and tricks. Developed "Pay for Performance" training for support staff

Helpdesk Coordinator-Supervisor and Trainer - 5 employees