Follow up on new leads and referrals resulting from telephone, marketing and email activity. Sell consultatively and make recommendations to prospects and clients using various products and procedures. Prepare estimates and establish/maintain estimate follow-up procedures. Work with owners and sub-contractors to create construction schedules, contracts, cost management and invoicing through project close-out. Oversee projects from start to finish. Develop and build customer relationships through customer satisfaction

Responsible for assisting contractors/pro customers with all of their needs including assisting customers in the selection, demonstration and preparation of new construction and renovation projects. Also responsible for responding to customer inquiries throughout their project experience. Supports large new construction and renovation projects across multiple locations. Responsible to ensure assigned sales projects/ jobs progress in a timely manner and are completed efficiently. Coordinates with multiple installers, products and vendors for one project. Responsible for all aspects of customer service as they relate to the renovation new construction project.

(Industrial, New Construction, Multifamily, Commercial, Hospitality, Healthcare, Government) Manages and motivates regional sales team to build and retain relationships while developing plans to increase sales and profitability for mid-size to large multifamily accounts that are regional or national in scope and make regional or national purchasing decisions. Drives sales by creating, executing and communicating business plans to grow sales. Negotiates regional contracts and rebate programs. Ensures effective implementation of regional account programs through all sales channels. Oversees all territory renovation/redevelopment projects including but not limited to project management, due diligence, product sourcing, selection, and request for product (RFP)/Quoting. Responsible for continuing project management and coordination between internal customers, external customers and contractors.

(Industrial, New Construction, Multifamily, Commercial, Hospitality, Healthcare, Government) Under moderate supervision, contributes to the goal of exceptional service through daily customer interaction, problem resolution and product presentation. Builds and maintains relationships and develops plans to increase sales and profitability for all accounts within the portfolio. Use of critical thinking and analysis in bringing successful resolution to high impact, complex, and/or cross department problems. Utilize all tools necessary to achieve the highest level of customer service, communication and resolution. Develops and executes profitable business plans for managing existing and newly acquired accounts and implements those plans effectively. Oversees all territory renovation/redevelopment projects including but not limited to project management, due diligence, product sourcing, selection, and request for product (RFP)/Quoting. Responsible for continuing project management and coordination between internal customers, external customers and contractors. Meets and exceeded sales and profit goals creating strong year over year growth.

(Industrial, New Construction, Multifamily, Commercial, Hospitality, Healthcare, Government) Wholesale Facilities MaintenanceUnder moderate supervision, contributed to the goal of exceptional service through daily customer interaction and problem resolution. Applied excellent communication and sales presentation skills. Placed and tracked orders through the HD Supply Wholesale supply chain to insure timely delivery of product. Responsible for development of customer relationships and customer satisfaction. Displayed effective and timely problem resolution and coordinated orders and pricing with vendors. Pursued prospects for new MRO accounts. Met and exceeded sales and profit goals creating strong year over year growth.

(Industrial, New Construction, Multifamily, Commercial, Hospitality, Healthcare, Government)Responsible for achieving annual sales, profitability targets and renovation/redevelopment projects via sales penetration in assigned territory. Responsible for continuing project management and coordination between internal customers, external customers and contractors. Communicates with National Accounts, Operations, Merchandising, Renovation Project Specialists, Distribution Centers and Sales Team to maintain informed partners key to the successful management of the project. Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results. Formulates and presents professional project proposals.

Tools and abrasives/Appliances - Researched and sourced products for all special order and renovation requests. Matched technical specifications, identified potential sources and located items in full line manufacturer catalogs and websites. Processed all return requests and reconciled all invoice discrepancies for these items. Created training and operating procedures for the HD Supply special order department. Created margin for special order part numbers with a clear understanding of the department's margin goals/threshold. Placed and tracked purchase orders through the supply chain to insure timely delivery of product. Effectively communicated with customers, as well as vendor representatives to negotiate and ensure the best possible service and most competitive pricing for HD Supply customers.

Scheduled work orders and quotes/bids. Ordered all materials and set up delivery of product to job sites. Responsible for the proactive project management of new projects. Negotiated with vendors to maintain job cost. Forecasted scheduling needs and ensured sufficient scheduling to meet customer demand. Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Responsible for continuing project management and coordination between customers, contractors and vendors.