Shellea Daniel (She/Her) Email & Phone Number

-Manage team projects while tracking and reporting on milestones/goals.-Partner with the Recruiting Team and other stakeholders to develop, pilot, and scale new tooling, reports, and talent strategies.-Help implement new team processes that simplify current workflows to improve scalability.-Identify, utilize, and develop methods that most effectively.

San Francisco Bay Area

San Francisco

San Francisco Bay Area

San Francisco Bay Area

⠁Directed and oversaw the company's strategic and long-range goal-planning ⠁Supported the development of long-term growth plans and profitability goals⠁Analyzed and recommended expansion opportunities ⠁Oversaw employee development initiatives⠁Sourced and recruited talent for the Engineering Department⠁Performed basic Office Manager tasks such as event.

San Francisco Bay Area

⠁Directed customer service policies, objectives, and initiatives of the Customer Service Department across three locations and 80 employees.⠁Developed procedures governing customer correspondence and the handling of customer complaints to encourage efficiency, cost reduction, and customer satisfaction.

Berkeley, CA & Indianapolis, IN

⠁Led​​ the migration of Customer Service Department from Berkeley, California to Indianapolis, Indiana⠁Managed 30+ employees⠁Designed and implemented sustainable policies to reach performance goals set by the company’s CEO while seeing to basic Human Resource responsibilities.

⠁Utilized statistics and research to raise funds for the University of California, Berkeley after promotion from a Student Fundraiser. ⠁Trained and motivated 40+ callers a night to reach daily fundraising goal of $10,000-$20,000.

Berkeley, CA

⠁Organized and implemented lesson plans to develop literacy in students ranging from the ages of 3-15. Each lesson was specially crafted to support and strengthen literacy in populations struggling with reading skills.

Berkeley

⠁Served as a clerk to Residential Directors in Unit 3 of UC Berkeley’s dormitories. ⠁Created and actualized an organizational system. ⠁Performed clerical, administrative, marketing and accounting duties on a daily basis.

Berkeley, CA

⠁Volunteered in various community multi-service drop-in centers that provided free health and social services. ⠁After receiving certification, served as a Caseworker for multiple clients a day.