Shellena Mangione Email & Phone Number

Los Gatos, Ca, Us

•Coordinated registration process and scheduling for 200+ participants, ensuring accurate and up-to-date information on ActivityHero platform, increasing engagement with stakeholders.•Collaborated with IT department to troubleshoot and resolve technical issues, improving registration platform functionality.•Implemented effective marketing strategies (flyers, social media, emails) resulting in a 25% increase in camp registrations.•Created a customer service pipeline based on feedback, enhancing the experience for parents and children.•Managed financial processes (refunds, invoices, purchase orders) with meticulous attention to detail and accuracy.•Developed and implemented a comprehensive onboarding checklist, ensuring completion of necessary documentation and training for new hires, including safety protocols.

•Exhibited unwavering reliability and sound judgment in effectively managing all professional and personal administrative responsibilities with 100% ownership.•Demonstrated a proactive approach in anticipating executives' needs and consistently considering the broader context, actively seeking opportunities to contribute by asking pertinent questions and ensuring comprehensive considerations.•Provided a tenacious and resourceful mindset, excelling in both building and executing tasks with precision and efficiency.•Managed project life cycle from setting project scope and budget to assigning roles and reaching completion•Created a marketing and customer service strategy leading to 100% rental occupancy generating $400k/year.•Reached 100% customer satisfaction and retention by identifying obstacles and finding efficient solutions.•Established relationships with contractors to negotiate bids and decrease maintenance costs by 15% for 19 units.

San Jose, California, Us

•Managed and administered system tool to plan, track, and collaborate on Learning Education projects•Led 30+ staff in project to revise the Language Arts curriculum following a strategic plan to meet areas for improvement•Managed 4+ simultaneous projects from initiation to execution while mitigating risks through planning•Streamlined written communication by coordinating cross-functional collaboration via Google Docs improving planning by 40% •Organized project workflow simplifying communication and task management increasing efficiency by 30% •Coordinated, scheduled, and directed cross-functional team meetings of 30+ stakeholders to plan 36 learning educational events•Assisted leadership to 100% goal completion through project organization, tracking, and documentation •Pioneered the staff treasury department and managed the budget for 30+ team members•Used SaaS solutions to increase engagement and desired outcomes: ClassDojo, Newsela, BrainPop, IXL, Lexia•Leveraged resource knowledge and vendor relationships to negotiate prices decreasing expenses by 60%•Solved inventory solutions by implementing a tracking strategy for materials saving time and money

•Partnered with the CEO to conceptualize a prototype for the company logo, subsequently engaging a talented graphic designer to create and refine the company logo, along with additional logos for the website.•Leveraged AI tools to generate and modify written content for over 37 program descriptions, optimizing marketing website and social media ads.•Conducted extensive research to procure and secure more than 30 images, icons, and web assets for website design and social media advertising.•Integrated acquired images and content into Webflow platform to develop engaging and visually appealing marketing webpages.

•Expedited processes by scheduling appointments, marketing, and preparing presentations for design projects•Coordinated and hosted cross-functional weekly team meetings of up to 60 participants•Researched trends and quoted 50+ vendors for materials and products necessary for designing the projects•Spearheaded and completed 5+ projects simultaneously while prioritizing competing deadlines

Teaching Credential, Education

Bachelor Of Arts - Ba, Interior Design

Professional And Continuing Education, Education