Shellene O. Email and Phone Number

Perform outgoing call campaign intended to engage patients during insurance billing life cycleAssist patients with appeal or reprocess underpaid claims thoroughly accurately and promptlyManage all incoming calls from patients insurers and other interested third partiesManage caseloads of individual patient accounts where high risk /sensitive Responsible for knowing pay,  billing and collection guidelines, fee schedules, etc. Resolve patient complaints where possible

Demonstrated excellent communication skills.Demonstrated the ability to work with leaders and team members at all levels and across functional lines.Provided accurate and appropriate information in response to customer’s inquiries.Demonstrated mastery of customer service inquiries in a timely and accurate fashion.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Provided cross training to staff members.Assisted with the development of the call center operations and training process.Lead a team of customer service representatives to increase service center profitability

Accounts payableAccounts receivablesPayrollScheduling employeesSurvey employee work to satisfactoryScheduled meetingsScheduled inspections