Answered all incoming phone calls, entered service calls, dispatched Technicians, scheduled all new HVAC Installs & Maintenance/Tune Ups. Processed all invoicing, Credit Card payments, Accounts Receivable/Payables. Entered all in Quickbooks. Assisted with New Hire packets & onboarding of new employees. Ordered parts, filters. Received New Systems, parts. Filed warranties with Manufacturers. Processed Warranty Returns. Responsible for Collections and processing Financing paperwork for new systems. Filed permits and NOC's with County and City.

Customer Service SpecialistProcess Orders for parts. Quoting of parts and Lead times to customers. Working with Production and expediting orders. Sending customers Shipping information, Quality paperwork, etc. Processing Revisions of part numbers and obtaining correct prints and information. Updating Weekly Open Orders Reports

Answered all incoming calls to Service Dept. Entered all Service Call information into computer system. Issued Service Reports to Service Technicians for daily jobs. Coordinated with Parts Dept. for incoming parts and return service calls to customers to install parts. Communicating with Technicians at the end of each call to advise where next call will be.

Supported Western half of State of CT. Answered and entered all Service Calls. Scheduled Technicians for Routine Maintenance and Service calls. Coordinating ordering of parts needed for routine maintenance. Issued Service Reports to Technicians and reviewed them at the end of business day to advise if follow up is needed.

Service DispatcherAnswered all incoming calls. Entered Service Calls into computer system. Dispatched Technicians to Service calls. Coordinated return visits with parts if needed. Processing Service Reports and verifying hours and mileage and if any further action is needed.

Customer Service Rep.Answering incoming calls, processing of customer orders. Pulling parts, receiving and shipping of parts.

Assisted Inside Sales Manager with supporting Customer Service Team, Tooling Dept, Spare Parts, Portable Power Tools and Contract Administration. Processed New orders for Machinery. Worked with Production on specifications. Processed Export Paperwork. Worked with Customs Broker for importing Parts Sets. Coordinated Shipping details with customer and Trumpf Service Dept. for installation of new machinery.