*Offered advice and assistance to customers, paying attention to special needs or wants. *Answered customer telephone calls promptly to avoid on-hold wait times.*Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.*Provided primary customer support to internal and external customers in fast-paced environment. *Responded to customer requests for products, services and company information.*Described and explained details about product and service options to inform customers and guide purchasing decisions.

* Responded to customer needs through competent customer service and prompt problem-solving. * Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.* Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.* Maintained accurate and current customer account data with manual forms processing and digital information updates.* Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.* Monitored metrics and developed actionable insights to improve efficiency and performance. * Monitored phone statistics for corporate travel advisors.* Ability to diffuse difficult situations.

* Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.* Booked travel tickets, including air, rail, hotel, car and alternate ground transportation.* Complaint resolution Creative problem solving* Training development aptitude* Professional telephone demeanor* Good listening skills* Administrative Support* Travel research* Executive travel* Company guidelines and procedures* Mentoring and training* Interpersonal communications* Relationship development Process improvement* Organized details for corporate and business trips, including booking transportation and coordinating schedules for conferences and meetings.* Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of airline rules and procedures.* Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.* Applied fare rules equitably to effectively meet needs of diverse business clients.* Dealt with payment processing services for bookings and refunds for all corporate clients.* Responded to clients' questions, issues and complaints and implemented appropriate solutions. * Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. * Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.