Shelley Devlin Email & Phone Number

Chicopee, MA, US

Enfield CT

Enfield, CT

Analyze and process in good order and not in good order financial and non-financial transactions for extremely sensitive clients.Provide mentoring to new hires and co workers. Work closely with participant requests and client requests on their 401(k) plans.Ensures proper processing of client and participant data with extensive focus on quality and.

Springfield, MA

Main contact for Human Resource consultants for the 401(k) plans and Profit Sharing plansMinimize billing delinquency and write-offs by reaching out to client for paymentTrain clients for online website for updates to participantsProvide support to clients during Plan Year End with census and testingWork close with actuarial and agents with repricing of.

Effectively support operational goals through ongoing partnership with Sales, Revenue management, Eligibility, and other internal business partners, to ensure a high level of service deliveryMain contact for Human Resource consultants at 90+ accounts of 250-10,000 members each in all 50 statesProvided end to end implementation of new business, changes in.

Bloomfield, CT

Set up, maintained and cancelled account information for new and existing customers; including billing, claim benefits, pharmacy and ID cards. Reviewed and analyzed implementation materials to determine benefit/account set up and to ensure compliance with legislationCreated and programmed customer specific information for 200 + accountsActed as.

Bloomfield, CT

Reviewed automated tapes, disks and cartridges for clients eligibilityRan and reviewed reports generated from automated file run for accuracyUpdated CIGNA’s systems to show current eligibilityWorked closely with benefit structure unit to prepare profiles for changes in plan and new issues

Hartford, CT

Reviewed request for proposals, designed proposals and questionnaires for pre-sale activitiesSimultaneously managed several continually changing prioritiesOrganized and managed multiple projects by deadlinesDetail oriented

Springfield, MA

Reviewed prospects and set up all necessary manual rate calculations and zipmatch geographic reports for underwritingDesigned proposals and questionnairesStructured plan designs and all material for implementation of existing and new businessServiced client needs involving enrollment meetings at their site locations, eligibility and benefit related issues

Springfiled, MAQ

Set up, maintained and cancelled account information for new and existing customers; included billing, claim benefits, pharmacy and ID cardsManaged implementation/changes to clients plans and resolved administrative and benefit-related issuesResolved issues related to eligibility processing

Springfield, MA

Entered and updated census and plan data information, calculated policyholders refundsWorked closely with both Field sales and Claim office personnel to resolve eligibility related issues