Shelley Given Email & Phone Number

• Developed and refined taxonomies and attribution schemas for major distributors and manufacturers of industrial and retail B2B and B2C products• Conducted competitive schema and market reference analysis, as well as fill rate analysis and attribute sequencing• Collaborated with subject matter experts to complete product classification, attribute normalization, and description authoring• Authored revised product descriptions to increase ecommerce search relevancy and findability• Established rules, standards, controlled vocabularies, and style guidelines for ongoing data quality and data governance• Created illustrations and optimized images for product categories and company website• Contributed to company online training curriculum to improve clarity and completeness

Bloomington, Indiana, United States

• Served as one of the primary administrators initiating and managing 8,000 – 10,000 online course evaluations per semester for 100+ academic units at IUB• Closed an average of 60+ service tickets per month• Provided customer support for students, faculty, and administrators• Initiated test-cycles for quality control procedures to ensure accuracy of data imports, evaluation set-up, and reports• Created learning modules on MS Teams with instructional videos and written manuals outlining standard operating, best practices, and onboarding procedures• Updated Knowledge Base articles for students, faculty, and staff• Worked closely with IT Team and vendor to integrate multiple online services and information systems, including SIS, LMS, databases, and survey management software• Updated Knowledge Base articles as needed• Redesigned MS Access database to track department course evaluation coordinators and supervisor permissions• Trained staff members how to use multiple information systems to perform project and report checks• Created MS SharePoint site as a hub for project timelines and tasks before the transition to Teams• Implemented a database to track project issues and exceptions to decrease team errors• Generated custom reports and formatted raw data for distribution to faculty and administrators

Bloomington, Indiana, United States

Kyoto, Japan

Murray, Kentucky, United States

Master Of Fine Arts - Mfa, Photography

Bachelor Of Arts - Ba, Fine And Studio Arts

Bachelor Of Arts - Ba, English Language And Literature, General