• Coordinate daily operations while maintaining a professional workplace.• Manage scheduling for all staff• Create and update electronic records• Provide telephone and clerical assistance such as typing, proofreading, creating forms and documents, filing, photocopying, and faxing for all staff.• Manage office and interactions to ensure confidentiality of information and protection of sensitive issues. Ensure compliance with HIPAA and FERPA under all circumstances, including but not limited to verbal, written and electronic communication.• Triage crisis situations, when necessary.• Assist in promoting services and programming to the community• Participate in staff development opportunities• Responsible for ensuring that assigned tasks are completed in compliance with various institutional and regulatory requirements• Notify housekeeping of any cleaning requirements above theweekly schedule.• Responsible for ordering supplies

1. General Office Administration• Office correspondence: e-mails, mailings, phone calls• Event Registration• Data Entry• Filing, copying, faxing and document proofreading• Maintain accurate computerized filing systems• Order office supplies• Perform miscellaneous tasks at request of employer• Professional development: attend trainings and webinars• Occasional travel at employer request (i.e. order pickups)• Arrange and coordinate travel• Schedule work orders in in-house grape management software2. Human Resources/Payroll• Process new employees • Process terminated employees • Process employee annual review folders• Payroll processing• Maintain employee leave time balances• Track days worked by farm crew laborers• Process monthly and yearly IRA payments• W-2 review and processing• Conduct employee training workshops• Compile reports on employee work activity at employer request 3. Financial Management• Oversee accounts payable• Oversee accounts receivable• Invoicing• Monthly bank statement reconciliation• Monitor and manage bank accounts• Monitor credit card transactions• Work with Doyle accounting firm to implement QuickBooks modifications after audits/reviews and provides them any requested files or documentation • Detailed expense tracking in Excel utilizing data from in-house Grape Farm management software and other sources

1. General Office Administration• Office correspondence: e-mails, mailings, phone calls • Data Entry • Cash Drawer Management• Filing, copying, faxing and document proofreading • Maintain accurate computerized filing systems• Order office supplies and library materials • Professional development: attend trainings and webinars 2. Library Management• Supervised library staff • Updated website and social media accounts • Event Planning/Hosting •Fundraising •Book Sales• Reorganized Entire Library • Shelved/inventoried/bar-coded library books, CDs, VHS tapes, DVDs & Audio Books. 3. Patron Services• Checked out/renewed/discharged library items in the STLS computer system. • Shelved books • I.T./reference desk support • Added the following services to the library: Makerspace (crafts/games), Seed Library, loanable hot spots, coffee/tea/hot chocolate bar, picnic tables, playground equipment, popcorn machine, new desktops/laptops/printers, new 75” TV for community room• Updated and vastly increased the juvenile/teen sections with new books and multi-media kits via grant funding, solicited donations from The Lisa Libraries and various book publishers.4. Grants AdministrationCompleted applications for grants and was awarded funding from the Pilcrow Foundation, American Library Association, Foundation for Southern Tier Libraries, Southern Tier Library System (STLS) Coordinated Outreach Services Advisory Council (COSAC), and Yates County Youth Bureau

Gardening Know How is an on-line entity: www.gardeningknowhow.com• Worked within a virtual team environment.• Managed, monitored and regularly updated Gardening Know How’s social media pages (Facebook, Twitter, Pinterest, Google+, Tumblr and Flipboard. Regularly reviewed analytics for all social media platforms. Used Canva to create eye catching Pinterest pins.• Wrote varied content (gardening articles, product reviews, gardening author Q&A’s, etc.) - SEO driven•. Created and scheduled Mailchimp E-mail campaigns• Instrumental in developing and enriching Gardening Know How’s blog with varied content. • Added content to Gardening Know How’s blog using content management system (WordPress)• Sought sponsors and sold advertising (direct ads, sponsored posts, giveaways, social media posts, etc.). Consistently increased annual sales revenue.• Coordinated with clients, ad management team and writing staff to ensure that all advertising orders were fulfilled timely, properly and to spec. • Set-up and promoted weekly giveaways on the blog and social media.• Miscellaneous graphic design work using Adobe Photoshop: Gardening Know How media kit, business cards, banner ads

• Answered gardening questions submitted online to the Gardening Know How website and social media networks.

• Event Registration• Redesigned and reorganized website www.watsonhomestead.com.• Regularly updated website and Watson Homestead Facebook page. • Promoted events via radio, printed media and online sources. • Provided support and assistance for events held at Watson Homestead.• Served in a guest services role by addressing guest questions, concerns and needs. Prepared room keys for large groups.• Cashier for the Watson Homestead mercantile.• Routine Office Tasks: Answered phone calls, took messages, data entry, IT services, greeted/assisted visitors, processed daily mail, processed payments.• Processed direct mail solicitations seeking donations• Researched/vetted potential clients for resort bookings

• Designed publications (brochures/fliers/local food guide/etc.) and PowerPoint Presentations for CCE events and programs.• Composed press releases and formal correspondence.• Updated social media and CCE/Harvest NY websites. • Event coordination for fundraising campaigns, ag tours and annual dinners. • Promoted events via radio, printed media and online sources. • Answered phone calls, responded to e-mail inquiries, and greeted/assisted visitors to the CCE office• Program support: Data entry, proof-reading, IT services.• Routine Office Tasks: Processed daily mail, cash drawer reconciliation, prepared daily deposit, processed payments, etc.

• Answered phone calls, took messages, clerical tasks (filing, data entry) • Payroll Processing: o Prepared new daily and weekly time cards for shop employeeso Evaluated daily time cards for completeness/accuracy and faxed them to the parent companyo Computed and submitted the hours worked per employee and sick/vacation time taken on a weekly basiso Housekeeping

• Developed expertise with different versions of Microsoft Office and Windows operating systems• Resolved over 2,000 help desk work orders for miscellaneous hardware & software problems. • Delivered I.T. support via online interfaces, telephone, e-mail and in-person• Created extensive step-by-step documentation for end users (how-to guides) and peers (software upgrade/installation guides).• Updated the Steuben County website (www.steubencony.org) and on-line bulletin board (intranet)• Trained and supervised software deployment teams • Installed, configured and supported printers, scanners, copiers, plotters, & other peripheral devices• Applied upgrades, and handled technical support for several outside vendor client-server database systems.•. Programmed database applications using FoxPro and Visual Basic

• Answered phone calls and greeted/assisted patrons at the circulation desk• Checked out/renewed/discharged library items in the STLS computer system.• Shelved/inventoried/bar-coded library books, CDs, VHS tapes, DVDs & Audio Books. • Managed and promoted a successful weekly music event at the café on Thursday nights• Created and distributed event fliers & Chapters Café brochure to local media, area businesses & patrons. • Created & regularly updated Dormann Library MySpace, Facebook & Twitter.

I substituted regularly for both the Penn Yan and Prattsburgh school districts. There was rarely a day I was not working during this time as between the two schools I was kept busy. I was a long term substitute for Prattsburgh at one point during this time frame.