Shelley Hoffman Email & Phone Number

Monroe, Ohio

• Monitored employee and customer interactions to assess quality of service• Communicated clear expectations and goals to each team member• Strategically scheduled team members to maintain optimal staffing levels at all times• Resolved employment-related disputes through proactive communication• Tracked and documented metrics• Implemented company wide cancellation policy which has help track and reduce attrition• Served as company representative at Leadership Summits to promote company objectives• Worked directly with contract administrators, operations and support teams to achieve seamless deployments and training on new accounts

Monroe, Ohio

• Analyze and configure new client accounts for setup and accuracy• Deploy software to meet client’s needs• Provide support and training to customers with varying levels of expertise• Troubleshoot data /account configuration errors• Key liaison between the customer, development and product teams to communicate client issues/requirements in relation to the standard product functionality

Monroe, Ohio

• Respond to end users telephone calls, email and personnel requests for technical/application support• Investigate user problems and identify sources; determine possible solutions, test and implement solutions.• Document, track and monitor problems to ensure timely solutions. • Communicate technical information to users via phone, email and remote assistance tools. • Share information with team members on how problems or issues were resolved.

Waikoloa Hawaii

Assisted in all aspects of construction management for high end residential, commercial, and apartment complex rehabs. Various duties included; A/P, A/R, HR, project management, client relations, budgets, payroll and proposals.

Bachelors Of Applied Science In Information Technology, Web Development, 3.93

Activities and Societies: National Society of Collegiate ScholarsAreas of study Project Management, Human Computer Interaction, Technology.

Associates Of Applied Science In Information Technology, Web Development, 4.0

Activities and Societies: National Society of Collegiate ScholarsAreas of study HTML, CSS, Adobe Creative Suite Software, Web Graphics.