Shelley Holzman, Spc4 Email & Phone Number

Milwaukee, Wisconsin, United States

Menomonee Falls, Wisconsin, United States

Greater Milwaukee Area

Lead product development and business readiness for deployment and ongoing product roadmap. Initiate and nurture relationships with enterprise leaders to align on features driving business outcomes - solving problems and creating efficiency. Drive, support and influence vendor selection, drive proactive impact metrics program, define road map and feature prioritization. Product suite includes: contact center management application and innovative experiments.Also influenced leaders on driving readiness for Scaled Agile Framework (SAFe) deployments across the enterprise - focused on centers of influence, engagement process, leadership accountability and overall business readiness.

Greater Milwaukee Area

Design and execute readiness and change management plans in support of evolving our client website in partnership with agile development teams. Create desire and excitement across entire enterprise leveraging all media channels. Align and execute marketing strategies for both B2B and B2C audiences. Influence design of features to achieve aggressive adoption targets while reducing resistance. Drive stakeholder analysis and build engagement with business partners, creating advocates for the site. Lead training and communication teams to support change management strategies as well as releases - push team to leverage innovative ways to deliver traditional material to meet needs of targeted audiences. Measure success of campaigns and adjust as needed. Facilitate complex process reviews and determine impact analysis. Make connections across enterprise to align on shared outcomes.

Represented retail investment operations on several enterprise large (> $1 million) portfolio projects. Primary focus: successful release of new investment account opening platform. Promoted to Organizational Change Management Lead during effort due to mastering and driving the story of why the change, key aspects of training (both system and process), and driving the marketing and communication plans across the field and the home office. Exceeded adoption expectations due to targeted messaging and training. Advisory team member for additional enterprise automation efforts.Authored white paper on new operational model for network offices. In order to produce content, lead working team to engage in visionary discussion, focusing on client experience and value add (driving revenue or reducing costs) activities all while abandoning existing beliefs and cultural bias. Several recommendations have been implemented successfully.

Managed field inspection program for 79 OSJs (6000 FRs); emphasis on individual FR interviews along with books and records inspection. Created metrics to measure progress of program. Key outcome: create and maintain thriving partnership with the field on all compliance related aspects of running the business. Directed the email retention and supervision program, including a migration to a new surveillance system for review and retention. Lead and directed team of 15 professionals including supervision of field practices.

Led effort to implement an internal surveillance system to be used by field leadership to perform suitability reviews. Lead the overhaul of the branch office book and record inspection program. Lead regulatory exams for field and home office including states and federal agencies. Frequently sought out to provide expert guidance on compliance rules and regulation on special products (mutual funds, variable annuities, unregistered securities, etc.). Responsible for Special Supervision and Active Accounts programs.

Developed and maintained strong relationships with 30+ data center clients. Partnered with clients on production outages, planned SOWs, equipment inventory and maintenance. Identified cross sell opportunities for firm's consulting services.

Greater Milwaukee Area

Managed the primary vendor relationship - Thomson Financial. Parent Company acquired Pershing Financial and relocated operations to New Jersey.

Partnered with clients' executive management in proactively driving business relationships for 8 regional and national brokerage and bank clients. Primary areas of focus in cultivating strong relationships - partner on strategic vision, escalation of critical problem resolution, invoice management, project management and resource allocation. Facilitated the consolidation/deconversion of several firms leveraging the BETA Systems platform.

Managed a team of 8 associates with primary focus on processing daily new business, securing assets and batching process. Additionally, led the premier shareholder program for established no-load mutual fund company. Program designed to service high net-worth shareholders. Mentored call center representatives on mutual fund campaigns, programs, and fund facts.