Shelley Kwik-Mitchell Email & Phone Number

Corporate

As a management consultant within my role, I work with various teams and clients to develop training, quality and sales solutions which improves Speed to Proficiency and overall performance.

Florida, United States

One of the leads for the 5th Talent team hired by JD Powers and Associates to design, develop and implement a retention training solution for leaders.

Debert, Nova Scotia, Canada

As a private pilot and certified gliding instructor I was responsible for assisting pilots with flight plans, enrolling them in ground school, scheduling lessons, servicing the aircraft and improving processes for flight safety and school efficiencies.

Philippines

Position Summary: Director, Training and Leadership Development directly supports the Corporate Training and Leadership Development organization, which, in-turn supports the Training organizations within STARTEK’s engagement centers.Essential Duties & Responsibilities: § 20% - Provide strategy, direction, leadership, management, and support for STARTEK’s Training and Leadership Development department § 20% - Plan, implement, manage, maintain and continuously-improve corporate Training and Leadership Development programs and processes (Operations Bootcamp, CCE, STEP, STEEP, BLAST, Essential Habits, Coach Prep, Trainer Prep, Training Manager Prep, etc.) § 10% - Identify, incorporate, manage, maintain, and continuously-improve training technology solutions (LMS, Distance Learning, Self-paced Training, Content Development, etc.) § 10% - Oversee the development and management of the STARTEK LMS (Learning Management System) and learning plans for all roles, including development and acquisition of training content (internal, third party, instructor-led, web-based, self-paced) § 10% - Provide demand management, prioritization, and revenue management for Instructional Systems Design

Global

Redesign and drive a revised global leadership program for future directors utilizing different modalities of learning and solutions.

Philippines

Responsible for Global Learning and Leadership Development with TeleTech for a specific fortune 500 client specializing in notebooks, printers and desktops.

The primary role of the Operations Director is to Manage first line supervisors & Operations Managers that are responsible for managing the day-to-day operations of a call center. Responsible for Management of Client and Corporate goals including: Operational Metrics, Profitability/ Productivity, Quality, Client Satisfaction, and Customer Satisfaction. Also accountable to provide leadership to the account management team; as well as provide training and development and mentor Operations Managers. Manage multiple teams for one or more clients and accept responsibility for the accounts performance.

As a Senior Project Manager (SPM) I am responsible for multiple projects at any given time. In the instances where the SPM has one or more project managers (PM)s assigned, the SPM will retain dual accountability with the PM for the project’s success. Principle duties include: Serve as project manager where assigned; Provide PM oversight on assigned projects where a PM is involved. Facilitate project launch meetings between stakeholders and PM, review PM project plans, attend project planning meetings, and provide guidance and coaching to the PM; Provide periodic project status updates to senior management; Train new PMs in project management methods, tools, and procedures; Support sales team members by accompanying them to client presentations and visits, writing text for proposals, and developing sample project timelines.

Applied Information Technology, Certificate Of Information Technology Education

Cite, Adult Education

Information Technology Education