Shelley Marshall Email & Phone Number

Guelph, Ontario, Canada

Acton, Ontario, Canada

Guelph, On

• Hired for 10 customer service positions• Responsible for performance management of the customer service team• Manage and motivate a team of 6 Customer Service who where direct reports and oversaw a department of 16 Customer Service Representatives who were responsible for all accounts in Canada and the U.S.A. (approx. 9000 -10000 calls per month)• Completed monthly reports identifying phone usage, errors made per customer service representative• Account management and support of 10 top Automotive and OEM accounts• Work closely with the outside sales team as well as the national and senior sales managers• Resolved customer complaints by completing investigations, issuing returns and/or credits• Created a process using Excel to ensure the accuracy of shipments to the automotive accounts

Guelph, On

• Compiled information and created reports detailing the aging of inventory and recommended best utilization of the product• Managed customer Inventory Agreements and provided updated and accurate reports to the sales department• Analyzed orders to go into production, ensuring costing and lot size accuracy before orders were entered• Completed all transfers of finished goods between 6 warehouses and 4 third party locations in North America• Ensured safety stocks were accurate

Guelph, On

• Handled customer calls for western Canada• Entered orders, tracked shipments and resolved issues pertaining to customer orders• Processed complaints, including investigating, issuing credits and recommending solutions

Hamilton, On

• Managed, coached and mentored two clerical staff and 18-36 unionized warehouse staff including seasonal employees • Efficient operation of a high volume, perishable product, international shipping department. This included shipments to all of Ontario's Brewer's Retail outlets (4 dedicated drivers), the movement of alcoholic (non-spirit) and non-alcoholic beverages to Quebec, the LCBO, foreign accounts as well as to various satellite warehouses• Managed recall procedures, documenting and implementing holds, and the completion of all government documentation required for the disposal of beer and spirits.• Strong knowledge of warehousing and shipping logistics.