I have 22 years experience in the ICT Telecomunications industry customer service sector, the last 16 being in service management. I am ITIL V3 foundation qualified and have a real passion for providing an excellent service experience to all my clients with attention to detail, and customer satifaction at the forefront. My experience includes but is not limited to , effective relationship management to both internal & external clients, 3rd party/vendor mgmt, small project co-ordination, SLA management and the ability to ensure customer expectations are aligned to said SLAs, change management, incident management, continual service improvement and going the extra mile when required.
Listed skills include Itil V3 Foundations Certified, Manage Client Relationships, Project Delivery, Service Delivery, and 18 others.