• Provided excellent customer service to 50+ guests every shift when giving product recommendations • Engaged customers with friendly service whilst recommending product add-on’s and various up-sales• Increased product knowledge and sales experience by working in different departments• Communicated extensively with customers• Processed returns and purchases of $2000+ with cash, credit cards, and gift cards on a regular basis

• Developed and Published 25+ blogs on various topics for the launch of new website and first ever Chateau Elan blog• Increased monthly Instagram traffic to website by 2000% through strategic engagement• Crafted and scheduled daily tweets about brand awareness content, upcoming events, and promotions• Revamped Pinterest account and saw increased traffic to website by 146%• Answered 100’s of Facebook reviews to foster good customer relations• Created and captured daily Snapchat and Instagram story content • Distributed 100’s of coupons to local businesses to generate new clientele • Worked in the winery on weekends and provided excellent customer service while gathering market research on whether Marketing strategies were successful

•Created graphics and composed captions for events and announcements using Photoshop and other applications• Collaborated and cooperated with media group on a weekly basis to create content• Increased Instagram following from under 200 to over 400 and significantly improved userengagement

• Personally prepared, delivered, and set up 50+ catering events with promptness and diligence• Trained at least 6 employees on the front end operations• Provided Excellent Customer service to 50+ guests every shift by promptly greeting, taking orders, serving food to guests , and handling kitchen mess ups in a fast-paced environment• Created long lasting relationships with regular customers and coworkers