- Delivering Skrill and Neteller’s Brexit plan for alternative payment methods.- Put in new or amend existing agreements for post Brexit and collaborate with all the necessary stakeholders to fully execute the agreements.- Ensure all operational changes required to support our agreements post Brexit are implemented- Gather all the information from the payment providers to support Finance, Product and Project Managers with changes to the operational set up.- Hold regular meetings with internal teams to update on the Payment Providers Brexit plan. - Provide weekly progress reports to the management team on the Payment providers Brexit plan.

- Direct sales and on-boarding of EMEA Issuers - Management and development of a portfiolio of 24 Issuers across 10 countries.- Developed metric driven Issuer pricing models and commercialised 100% of accounts (83% with exclusivity).- Responsible for increased revenue, by 69% between 2016 and 2017.- Go-to SME (Fraud/Chargebacks, Payments, Card Schemes, Emerging trends, RegulationEmerging Trends) for internal and external stakeholders.- Developed customer centric account management framework and implemented globally.- Built customer reporting function to demonstrate company core value and ROI.- Facilitated customer workshops to drive product and innovation engagement. - Collaborated with Product to bring new innovative products to market.- Developed and delivered new product roadshow across EMEA.- Fostered Issuer / Merchant collaboration, arranging focussed events.- Implemented a ‘Voice of the Customer’ survey to facilitate market research- Managed Ethoca’ s customer (x 30) participation at the UK & Ireland annual Card and Payments Awards.

Responsible for the management of 9 Prepaid Issuers in the UK & Ireland. Working in partnership to drive new business opportunities for our customers and to ensure MasterCard continues to grow its market share in the prepaid segment.

Acting as the primary interface with allocated Customers and MasterCard internal business managers regarding all matters regarding to the Payment System Integrity (PSI) Group within the UK.Managing and supporting PSI related compliance programs ensuring effective communication is achieved and all stakeholders are fully participative.Ensuring the delivery of the PSI customer focused strategy to increase customer loyalty and improve customer fraud and compliance performance whilst ensuring alignment with the overall UK market strategyDelivering against PSI financial objectives increasing revenue through PSI user pay tools and services, creating and delivering training programs, identifying and generating sales leads and supporting sales efforts generally.Providing day to day support to customers and internal business partners to ensure they remain engaged and supportive and provide regular on-site fraud review meetings where appropriate.Creating new and innovative tools and solutions that balance the needs of both the customer and MasterCardRepresenting MasterCard PSI Group internally and externally when required with external organizations and speaking events

Management of the Switch Fraud Committee and Switch Operations Committees including the preparation of agendas, minutes and other relevant papers/reports.Representation of the Switch Card Scheme at various Industry forums.Ad-hoc analysis of market and Scheme fraud and operational trends.Preparation and progression of operational reports to enhance the efficiency of the Scheme and to resolve issues.Provision of support to Switch Members, Police, Cardholders and other Card Schemes including preparation of analysis and reports.Stakeholder liaison at all levels.