Shelley Ramirez Email & Phone Number

Dripping Springs, Tx, Us

United States

Provides direct, one-on-one, expertise and services, ensuring commercial, industrial, and residential customers obtain and maintain efficient use of utility services.Manages assigned utility projects from initiation to completion. Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness.Identifies, investigates, and analyzes key issues; and develops comprehensive options to resolve them.Initiates, authorizes, and processes billing… Show more Provides direct, one-on-one, expertise and services, ensuring commercial, industrial, and residential customers obtain and maintain efficient use of utility services.Manages assigned utility projects from initiation to completion. Assigns projects, sets schedules, and monitors task completion for timeliness, accuracy, and effectiveness.Identifies, investigates, and analyzes key issues; and develops comprehensive options to resolve them.Initiates, authorizes, and processes billing adjustments and account corrections in accordance with established procedures.Audits utility accounts, researches usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution.Extracts data from multiple database applications; creates detailed and comprehensive reports to present facts, utility usage, and cost; prepares written and oral summaries; monitors and communicates performance results.Partners with other City departments and staff to ensure customer utility issues are addressed and resolved.Participates in continuing education as it relates to customer service delivery as well as the operations of the City and/or its departments. Show less

Austin, Texas, United States

Manage a team of employees who work 1040X tax documents. I compiled reports, monitored employees quality and efficiency of daily work. Performance appraisals/mid year evaluations for employees. Working closely with 100% vision impaired employee with day to day duties. This position has telework & in office days. I have worked with Labor Relations, FMLA/RA and have had ongoing training and meetings throughout the year to better my skills for management. I worked as a designated Department… Show more Manage a team of employees who work 1040X tax documents. I compiled reports, monitored employees quality and efficiency of daily work. Performance appraisals/mid year evaluations for employees. Working closely with 100% vision impaired employee with day to day duties. This position has telework & in office days. I have worked with Labor Relations, FMLA/RA and have had ongoing training and meetings throughout the year to better my skills for management. I worked as a designated Department Manager as needed & assisted managers when out. Show less

Austin, Texas, United States

Managing a team of Data Transcribers who enter paper tax returns. These returns are both domestic & international & prior year documents also included are tax extensions. Managed up to 90 employees at a given time. Training new frontline managers. Quality Review employees looked for errors made by transcribers and complied reports daily. Managed inventory/control desk clerks to make sure worked was assigned to be worked accordingly to the projections. Searched for missing documents & delivered… Show more Managing a team of Data Transcribers who enter paper tax returns. These returns are both domestic & international & prior year documents also included are tax extensions. Managed up to 90 employees at a given time. Training new frontline managers. Quality Review employees looked for errors made by transcribers and complied reports daily. Managed inventory/control desk clerks to make sure worked was assigned to be worked accordingly to the projections. Searched for missing documents & delivered money found to appropriate department. Daily input of employees time in SETR, leave verification, FMLA leave tracking, validation & corrections. Educate employees on healthcare benefits through the IRS website. Performance appraisals & onboarding/orientation for new hires through USA Staffing. Worked with ASL-American Sign Language interpreters for my hearing impaired employees. Acted as Department Manager as needed & covered frontline managers who were out. Ongoing training for Labor Relations, FMLA, Reasonable accommodations, EOE, Employee Diversity & Inclusion, frontline management skills training. Manager of Record for employees working mandatory overtime on weekends to help bring inventory current from backlog due to Covid shutdown. Managed a pilot program with IRS Headquarters with a team of employees. Testing out templates developed by an outside contractor & compiling reports on feedback from the team. Co-wrote training manual & trained team to work the pilot. Worked TEAMS breakout rooms for testing new forms being added. Received the Commissioners Award for my work on the pilot. Show less

Austin, Texas

Inputting tax documents Domestic & Foreign. Data verification from image processing.

Austin, Texas, United States

Data Transcription detail manager with 35 employees. SETR time keeping, training of employees, employee reports on performance.

Austin, Texas

Inputting tax documents Domestic & Foreign. Data verification from image processing.

Austin, Texas

Data Conversion Full Time SeasonalData Entry of income tax documents, domestic & international returns

Austin, Texas Area

• Initial contact for new Brokers/Agents. Request for Information (RFI), Request for Proposals (RFP) & Requests for Quotes (RFQ)• Educated & promoted all product lines, Dental, Vision, Life & Cancer Insurance• Generated quotes & benefit summary flyers (Underwritten 689 Quotes in 2011)• Worked with Brokers/Agents throughout sales process• Building and maintaining working relationships with agents & clients relating to new prospects or existing groups• Assisted… Show more • Initial contact for new Brokers/Agents. Request for Information (RFI), Request for Proposals (RFP) & Requests for Quotes (RFQ)• Educated & promoted all product lines, Dental, Vision, Life & Cancer Insurance• Generated quotes & benefit summary flyers (Underwritten 689 Quotes in 2011)• Worked with Brokers/Agents throughout sales process• Building and maintaining working relationships with agents & clients relating to new prospects or existing groups• Assisted groups/prospective groups that had no agent• Generated group renewal reports and letters Show less

Austin, Texas

• Initial contact for new Brokers/Agents. Request for Information (RFI), Request for Proposals (RFP) & Requests for Quotes (RFQ)• Educated & promoted all product lines, Dental, Vision, Life & Cancer Insurance• Generated quotes & benefit summary flyers (Underwritten 689 Quotes in 2011)• Worked with Brokers/Agents throughout sales process• Building and maintaining working relationships with agents & clients relating to new prospects or existing groups• Assisted… Show more • Initial contact for new Brokers/Agents. Request for Information (RFI), Request for Proposals (RFP) & Requests for Quotes (RFQ)• Educated & promoted all product lines, Dental, Vision, Life & Cancer Insurance• Generated quotes & benefit summary flyers (Underwritten 689 Quotes in 2011)• Worked with Brokers/Agents throughout sales process• Building and maintaining working relationships with agents & clients relating to new prospects or existing groups• Assisted groups/prospective groups that had no agent• Generated group renewal reports and letters Show less

Spicewood, Texas

• Prep Cook & Baker• Worked Cold Food Line & Outdoor Grill• Food Presentation

San Diego, California

• Sales & Customer Service• Cash Drawer• Inventory

San Diego, California

Sales, Payroll, Merchandising, Purchasing, Shipping, Daily Bank Deposits, Inventory, Private Fashion Shows, Employee Training, Acting Manager when Manager not in Store.

San Diego, California

Call Center, Sales, Billing, Problem Solving, Customer Contact in Retail Center, 10 Key by Touch, Accounting Ledger & Daily Cash Drawer Balancing & Deposits. Inventory Reports, Data Entry.

Insurance Fundamentals

Aspects of Insurance Industry and Marketing

Sales & Marketing Management

Activities and Societies: Toastmasters Management & Sales, Reports, Speech, Job Preparation