Shelley Thomas Email & Phone Number

Kalaheo, Hawaii, United States

Ordered linen and towel stock for cleaners as well as toiletries needed for guests use. Managed Housekeeping Contractors to ensure Vacasa standards were met every clean. Did Inspections of units, scheduled deep cleans as needed, moved cleans according to Contractors need. Assigned units to cleaners and made sure we kept our Housekeeping Metrics at 90-100%. Communicated outs and renovations from LOM’s of units out of order. Managed Housekeeping budget and bought as needed supplies, kitchen ware, small appliances needed to be replaced in units. Made tickets to maintenance for things broken or needing replaced. Used various forms of communication as email, slack, text or phone calls to communicate to Cleaners and Local office managers. Made sure I managed time properly to ensure duties and task were completed in a timely manner.

Koloa, Hawaii, United States

Unit inspection, fulfilling and closing tickets attached to units as well as making maintenance ticket. Communicating with Management and Local office managers to ensure guests stay is an easy checkin and expectations are met. Putting in amenities for guests as well as Owner stays. Check emails, did slack communication, as well as phone and text messaging.

Waimea, Hawaii, United States

Provide Excellent Customer service to our guest, Check guest in/ out, Create Reservations, Set up Wedding/ Party Events, Answer multi phone lines as well as direct phone calls to appropriate person, Contact Housekeeping and Maintenance by 2-way radio, Create work orders for Maintenance and following through to ensure it was completed, Email guest with their confirmation as well as charges made to their credit card. Maintain and balance petty cash box, did cancellations of reservations, ran night audits, Create and maintain daily traffic sheets, call in orders to Big Save for Fruit baskets for special guest and made sure it went to correct cottage, did Sales for Gift shop and documented sales, logged Cash drops, worked with 10-key, IDPMS, Faxed, Copier, Scanner, and Outlook.

Lihue, Hawaii, United States

Directly supervise the activities of Merchandising Execution Associates (MEAs) as they merchandise and maintain various product sets in The Home Depot retail environment to enhance the customer experience, increase sales, and maximize inventory turns. Direct the work priorities of MEA teams based on the directives of the Merchandising Execution Manager (MEM), while building and maintaining strong relations with HD store personnel to execute merchandising strategy. Did the hiring/ firing, Scheduling interviews, as well as Admin work. Worked with First phone, Note book, Faxed, Conference calls, Xerox, Scanner, and various other business equipments,

Waimea, Hawaii, United States

Responsible for effectively managing the operation of the restaurant. Duties involved all aspects of the restaurant, which included scheduling staff; opening/closing; ordering supplies, making deposits to bank; supervising; interviewing and hiring potential employees; bussing and waiting tables; bartending; and cooking as needed. Handled all types of sales transactions. Effectively dealt with customer and employee concerns.