• Primary client contact accountable for operational satisfaction and retention of clients• Manage Strategic National Accounts, Labor and Mid Market including Medicare D • Chosen by Senior Leadership to grow strategic and high profile clients • Expert with complicated/at risk accounts; issue resolution; client recovery• Advanced project management to implement successful new product/healthcare reform/client migrations• Analyze and present client operational performance metrics; identify trends • Consultative support to promote client satisfaction/retention/upsell opportunities• Develop processes/training/support to partner cross functionally

• Serve as a liaison between departments to ensure operational support of business and customer retention efforts while implementing and managing client programs• Coordinate sales order cycle through fulfillment• Consult with clients daily ensuring their programs are being delivered to meet and exceed expectation• Manage exception process• Maintains operational processes of sold accounts• Partner with Account Executive to grow sales and penetrate existing account• Provide training & educational materials to clients • Provide consultative service to clients as well as upsell promotional products• Organize weekly meetings to review for high profile accounts; prepare reports• Proactively review accounts with Sales Manager weekly/monthly

• Responsible for day to day operational management of client programs• Manage program implementations as well as support sales in the retention and penetration of existing accounts• Liaison with cross-functional support teams to ensure accurate and timely program delivery and proactive issues resolution• Provided guidance in the development and implementation of current and new programs, including those that are specialized and require customization• Built client relationship and work with Account Executive to drive business• Provided consultative solutions to multi-million-dollar • Instrumental in growth and support of programs from $42 – 71 million. FY 01 – FY 06, 70%+ increase• Prepared and executed client contract renewals• Customer Service Excellence survey rating of 4.90 of a maximum score of 5.00