Provide customer service and sales support via telephone and email for day-to-day business and projects; Meet with clients to assess requirements and suggest product solutions;Confirm that specifications and drawings match and are updated as needed;Provide quotes and renderings for products and services using Project Matrix and CET Designer;Enter requests for custom products to meet client needs;Maintain a working knowledge of manufacturer offerings;Manage the order process from beginning to end, including specification, confirming acknowledgements, coordinating shipping and receiving;Liase with clients and sales team on projects, providing accurate timelines and budget updates;Coordinate ship dates, delivery schedules and installations with manufacturers and installers;Prepare orders for invoicing and ensure that work has been completed as specified;Maintain detailed Order Status Reports and distribute as needed;Process service requests and deficiency claims, and follow up to ensure customer satisfaction;Participate in offsite project meetings for large, multi-phase contracts.

I employ a highly empathetic manner and am a passionate customer advocate, which results in excellent customer relations.Duties include office management, including credit-granting decisions, collections, accounts receivable, some accounts payable. I cleared an 8-month backlog of overdue invoices within 3 weeks of my hire date. I also ensured that our office was compliant with legal policies, most recently using MailChimp for CASL-compliant customer communications. I was responsible for hiring and managing support staff for local and out-of-town trade shows, as well as set-up, sales and tear-down at same. I exceeded our company sales goal at an out-of-town trade show by 10% in August, 2014.Daily tasks include overseeing order entry, invoicing, prioritizing pick-and-pack schedule, and verifying delivery of products, using QuickBooks for bookkeeping and inventory management. Utilising knowledge gained at Global Contract, I designed our new office and showroom while planning a move to larger facilities.

Quoting on custom furniture design projects requiring extensive product knowledge.Processing customer orders, damage claims, adjustments, and expediting back-orders.Maintained a high level of customer satisfaction with major accounts.Microsoft Word, Excel, and PowerPoint for design quotes and sales presentations.Lotus Notes for e-mail, calendar, and document management.Global/AS400 system for order information, editing and inventory