Shelley Hartman Email & Phone Number

-Enter, transcribe, record, store or maintain instructional and how-to information in written or electronic form.- Edit and publish a variety of content types–training videos, product demonstrations, how-to videos, e-learning content, etc.- Author “how-to” content for new technology or for filling gaps in existing content.- Audit and edit the help system content–both written and video–as product updates are released.- Participate in quality assurance reviews for help content.- Report product issues found during the documentation phase to appropriate individuals.- Assimilate information extracted from subject matter experts (SMEs) and rewrite it into a defined style, ensuring that it is clearlyarticulated and easy to understand.- Develop, design, or create new content types or ideas to promote understanding. Examples include, but are not limited to, resourcetools (FAQ, Troubleshooting, Checklists) and help aids (videos, h5p, etc).- Develop specific goals and plans to prioritize, organize, and accomplish work.- Listen to and respond to client feedback by completing requested modifications or additions to informational content.- Responsible for one or more specialized areas for the Online Help and Communication team. (Examples may include, but are notlimited to: client engagement, inbox management, internal/external training online help systems, enhance the culture of NBS throughassociate engagement activities, publish weekly internal communications, etc.).- Develop camaraderie and trust with partners at all levels of the company.

Remote

-Enter, transcribe, record, store, or maintain instructional and how to information in written or electronic form.-Edit and publish a variety of content types- training videos, product demonstrations , how to videos, e-learning content, etc.-Develop “how to” content for new technology or for filling gaps in existing content. -Audit and edit the help system content -both written and video - as product updates are released-Participate in quality assurance review -Report product issues, found during the documentation phase, to appropriate individuals - Assimilate information extracted from subject matter experts and re-write it into a defined style

Customer support for FACTS SIS. Account Management for 70+ schools to assist in navigating, education , maintenance and troubleshooting of a student information system.

Iowa City, Iowa Area

Advise and direct the Campus Activities Board; Engagement Advisor; Voting member of CSIL Grant Funding Committee; Voting member of Late Night Grant Funding Committee; Hawkeye Service Breaks instructor

Iowa City, Iowa Area

Advise and direct various programming student organizations; and promote, coordinate and evaluate on-and off-campus social programs and activities, with a primary focus on late night, weekend programming. Advisor of the Campus Activities Board, Voting member of CSIL Grant Funding Committee, alternative spring break instructor.

• Supervise, train and advise CAB which is responsible for coordinating programs and activities for the campus community. • Support CAB and student groups through mentoring, leadership development and training in the student’s respective roles.• Oversee the management of CAB and Intramural financial records and procedures• Collaborate with other campus departments and clubs/organizations regarding programming.• Recommend, organize and facilitate programs and activities and promote student involvement and leadership development.• Supervise one Graduate Assistant for intramurals and work-study for management of the game room and intramurals. • Responsible for planning, organizing, and coordinating a comprehensive intramural sports program. • Lead Club Council (membership includes Advisors, Presidents, and Vice Presidents of all active student organizations on campus) meetings and activities and support the process for forming new student organizations in conjunction with Student Senate.• In coordination with the Director of Residence Life, facilitate and directly support all aspects of the summer camps and conferences program. • Manage the space reservation process for campus by administering the space reservation form, updating the campus room reservation calendar, and communicating with the appropriate parties on campus to provide effective room space scheduling.• Oversee the use and maintenance of the following facilities in the Student Center: game room, commuter lounge, and resource room (in conjunction with the Residence Life office).• Participate in state, regional and national professional associations.• Develop learning outcomes, conduct assessment, and prepare and carry out plans and reports for programs and initiatives in student activities

Student Disability Services

- Meet one-on-one with clients enrolled in the Weekly Mentoring Program to assist with development of time management, organization, prioritization and goal setting skills.- Contribute articles for SDS newsletters.- Assist in organizing educational and outreach events.- Assist in maintaining the office database and creation of annual reports.

Cedar Falls, Iowa

Managed concert nights effectively through customer service and advertiser sponsorship receptionsCreated content and advertisements for concert program books for the entire concert seriesSupervised special events and fundraising events through planning, contacting support, and securing donationsExecuted printing and mailing of campaign materialControlled and updated patron database to best reflect current patrons and giving historyLiaison for Friends of Symphony with an executive board of about 15 members which led fundraising events, special events, and community programs outreach initiatives

I worked for Dr. Suzanne Torkelson in the music department and filed, scanned and checked out music.

I have been on the ETK board since Spring of 2008, however I was involved in ETK since Fall 2007 as a general member. ETK (Entertainment ToKnight) is part of the campus programming board at Wartburg College and brings in the entertainment for the students such as comedians, bands, spoken word poets, etc. My sophomore year (2008-2009) I was the Office Manager/Hospitality Executive. In this position, I record the minutes, work on the website, take care of office supplies, check phone messages, update voice mail message with current events, oversee hospitality, hotel accommodations, read contracts, travel arrangements, and checked ETK e-mail.My junior year (2009-2010) I was the Security and Logistics Executive where I organized security, power, sound, lights, staging, load in and out, stagehands, read contracts, and was the liaison for Campus Security.This year, my senior year (2010-2011), I am the Vice President of ETK where I work with the budget, create payment vouchers/money transactions, help run meetings, weekly meetings with Advisor and President, I am the large event coordinator, and work with large event contracts.

I answered phones, updated online database, took sales orders, helped organize volunteer events and sent out mail.

I was employed through Media Services, but helped out at the Stoughton Opera House making promotional items, helping out with weddings held at the opera house, selling tickets and negotiating contracts.

I was the intern of the Education Director at MSO and helped with random tasks. My big task of the summer was to create the new Teacher and Student study guide for their fall youth concert.

Master'S Degree, Post-Secondary Education: Student Affairs

Activities and Societies: Student Affairs Pre-Professional Association (SAPA)

Music Business, Liberal Arts

Activities and Societies: Wartburg Choir, Entertainment ToKnight, Wartburg Dance Marathon, Psalm 149, Outfly planning committee, service.

Education record