Shelley Johnson work email
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Shelley Johnson personal email
Shelley Johnson is a Chief Executive Officer at Northwest Real Estate Brokers/the Tomlinson Group of Companies. She possess expertise in cpcu, professional liability, insurance, legal liability, litigation management and 22 more skills. Colleagues describe her as "Shelley was an absolute pleasure to work with. We worked closely together to develop sound business plans to increase efficiency and effectiveness in our departments. Shelley continually adjusted her plans to maximize the impact. She was focused and held herself to high expectations. Shelley understood the positive impact appropriate humor can bring to the table to help others be more effective in their work." and "Shelley's passion for her work is contagious. She is a strategic thinker and knows how to implement change while measuring results. People like working with and for Shelley. She knows how to motivate others while getting results!"
Northwest Real Estate Brokers/The Tomlinson Group Of Companies
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Chief Executive OfficerNorthwest Real Estate Brokers/The Tomlinson Group Of CompaniesCoeur D'Alene, Id, Us
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Chief Executive Officer/MemberThe Tomlinson Family Of Companies Jan 2021 - Present
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Chief Operating Officer/MemberThe Tomlinson Family Of Companies Oct 2018 - Dec 2020
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Director Of OperationsThe Tomlinson Family Of Companies Aug 2018 - Oct 2018
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ManagerTomlinson Sothebys International Realty Apr 2017 - Aug 2018Sandpoint, Id, Us -
Director Of Operations -- Middle Market Guaranteed CostTravelers Sep 2014 - Mar 2017New York, Ny, UsLed department of eight Operations Managers and 100+ Operations professionals in Denver, Houston, Dallas, Phoenix and Salt Lake City. Market segments served include Commercial Accounts, Construction, Technology, Oil & Gas and Excess Casualty. -
Operations Manager -- Middle Market Oil & GasTravelers Aug 2013 - Sep 2014New York, Ny, UsManaged team of 20+ Account Managers in Denver and Houston focused on rating and servicing multi-line commercial coverages for the Oil & Gas industry including GL, property, IM, business auto, umbrella and control of well.
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Business DirectorPinnacol Assurance Oct 2006 - Aug 2013Denver, Co, UsManaged department of 29 cross-functional individual contributors including claims adjusters, underwriters, premium auditors, nurses, loss prevention and support staff. Accountable for annual net income over plan as shown in team profit and loss statement. Developed and implemented quality review process for claims handling which was later expanded company-wideHired, molded and managed business-focused Subrogation Director position which facilitated subrogation recoveries of $5.9 million in the first year. -
Claims Customer Service ManagerSafeco Insurance Jul 2005 - Sep 2006Seattle, Wa, UsManaged department of 70 individual contributors and unit managers. Accountable for staff performance. Responsible for all aspects of employee selection, promotion and termination. Scheduled and coordinated training. Identified and rectified productivity and quality gaps. Prepared and analyzed multi-million dollar annual budget. Turned underperforming department into measurably overachieving group in less than one yearSignificantly improved employee morale and reduced staff turnoverBuilt effective management team by performance managing two unit managers out of the company, selecting two high-potential replacements and developing technical and managerial skills of resulting team of six Lead ongoing corporate initiative to reduce cost per claim by moving low severity first and third party claims handling to low-cost service center environments -
Commercial Liability Claims Unit ManagerSafeco Insurance Jan 2002 - Jul 2005Seattle, Wa, UsManaged unit of eight commercial liability claims adjusters. Implemented practices and procedures to ensure claims were investigated, evaluated and settled in a fast, fair and efficient manner. Built virtual non-injury liability unit across nine state region from concept to consistently high performance across nine states Reduced AAE and UAE expenses across first and third party auto property damage lines for region consistently over three yearsCreated commercial non-injury liability claims handling model so successful that it was ultimately adopted nationally
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Unit Manager, National Auto CenterSafeco Insurance Jan 2001 - Jan 2002Seattle, Wa, UsManaged unit of up to twelve claims examiners specializing in auto/heavy equipment total loss settlement and salvage disposal. Implemented practices and procedures to ensure total loss claims were settled fairly and promptly with timely and adequate salvage returns. Managed second fully functional total loss unit during inception of programCreated and implemented performance goals in developmental stages of program, monitored and modified goals as necessary to promote desired financial results Interviewed and selected approximately fifty total loss and salvage claims handlersCoached, mentored and motivated entry level employees with a strong focus on building department culture and developing technical skills
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Casualty Claim RepresentativeSafeco Insurance Oct 1999 - Jan 2001Seattle, Wa, UsManaged personal lines casualty claims pending of approximately 300 moderate severity bodily injury claims. Determined coverage and liability on first and third party bodily injury and homeowners claims. Determined claims settlement values and negotiated effective settlements. Managed claims through all phases of litigation to cost-effective outcomes. Moved from liability claims trainee status to skilled claims handler in less than two year period
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Workers' Compensation Claims AuditorSaif Corporation Of Oregon, Inc Mar 1997 - Sep 1999Salem, Or, UsPerformed annual claims audits, analyzed results and reported outcomes to senior management. Recommended and implemented training targeted at improving deficiencies. Monitored and reported impact of training on results. Assisted supervisors in gathering employee performance data. Selected by Senior Vice President of Claims as charter member of newly-formed group of internal quality assurance auditorsParticipated at senior management's request in on-location "tail" audit of book of business being purchased from another carrier. -
Senior Workers' Compensation Claims AdjusterSaif Corporation Of Oregon, Inc Jun 1996 - Mar 1997Salem, Or, UsManaged load of approximately 250 moderately complex to complex disabling workers' compensation claims with construction industry focus. Mentored and developed new adjusters. Partnered with loss control to moderate insured risks both on and off insured jobsites. Managed litigated claims to cost-effective outcomes. Perfected reserving approach/methodology. Selected to handle exclusive book of national construction association claims
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Workers' Compensation Claims AdjusterSaif Corporation Of Oregon, Inc Jun 1994 - Jun 1996Salem, Or, UsManaged rolling load of approximately 80 low complexity workers' compensation claims through compensability determination process. Set and rigorously re-evaluated case reserves using an "ultimate probable cost" model without assistance of any formulaic reserving software
Shelley Johnson Skills
Shelley Johnson Education Details
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Willamette UniversityEnglish/Sociology -
Colorado Technical UniversityInsurance And Risk Management
Frequently Asked Questions about Shelley Johnson
What company does Shelley Johnson work for?
Shelley Johnson works for Northwest Real Estate Brokers/the Tomlinson Group Of Companies
What is Shelley Johnson's role at the current company?
Shelley Johnson's current role is Chief Executive Officer.
What is Shelley Johnson's email address?
Shelley Johnson's email address is sh****@****mac.com
What schools did Shelley Johnson attend?
Shelley Johnson attended Willamette University, Colorado Technical University.
What skills is Shelley Johnson known for?
Shelley Johnson has skills like Cpcu, Professional Liability, Insurance, Legal Liability, Litigation Management, Process Improvement, Adjusters, Energy, Property Damage, Underwriting, Profit Center Management, Risk Management.
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