Neiman Marcus Last CallGeneral Manager, Gurnee, IL 2009-2018Launched and comprehensively managed multi-million-dollar department store, including handling all customer development, Human Resources functions (associate development, hiring, training, evaluations, payroll), operational activities (expense management, building maintenance, loss prevention, receiving, and inventory control), and corporate partner communication.● Managed and developed businesses in women's and men's apparel and accessories, home furnishings and more.● Earned consistently exceptional performance evaluations, across all classifications, on annual reviews.● Achieved highest Customer Service scores 3 times, since 2012, and was in top 3 every other year.● Reached number 1 in associate survey scores, both times surveys were administered.● Consistently achieved top ranking in measurable metrics that supported on line as well as store businesses, ranking number 1 overall.● Communicated regularly with top customer base to increase their loyalty resulting in an average 10% increase spend in top 25 customers year over year. ● Mentored 3 associates who earned Corporate level promotions.● Selected to participate in multiple corporate initiatives, all dedicated to improving customer retention and engagement.● Utilized Social Media to drive in store events and opportunities before it was the standardized.

Merchandise Manager, Northbrook, IL 2006-2009Merchandise Manager, Tampa, FL 2001-2006Oversaw 17 product divisions and 19 combined direct management reports, with more than 140 employees. Achieved combined volume of $85M. Managed execution of events; ensured corporate guidelines were followed and strategically planned to succeed. Fostered key customer, associate and manager development. Optimized sales and business growth through a hands-on approach and using an accessible management style.● Implemented 6 large customer/product events; resulted in $150K volume for 5, through establishing “out of the box” venues. ● Led a major management change; increased business and boosted morale; enhanced focus, expectations and goals.● Presided over all internships including coaching reviewing, placement.● Intensified and maximized corporate partner communications; augmented and fine-tuned assortment of products in both markets.● Managed two, $2M clients, on a personal basis.

Selected, promoted and negotiated merchandise for both Neiman Marcus stores, Neiman Marcus Mail Order and Neiman Marcus On-Line. Responsible for buying and assorting merchandise for 32 stores with repeated success in achieving sales and profit expectations. Conceptualized and developed exclusive, private label merchandise programs for both stores and catalogue.Actively involved in the interviewing, selecting and training of outside associates for the Executive Development Program. Traveled to and worked with associates in more than 20 doors, holding meetings and product seminars to promote the success of the merchandise and division goals.Prepared seasonal financial plans and monthly forecasts for multiple areas of responsibility.Worked with Store Directors on individual store volume opportunities.