Shelley L. work email
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Shelley L. personal email
Curiosity, along with a sense of humor contributes to a successful career in the technology, insurance, community investment, and customer-centric industries.Thrive in fast-paced environments wearing many hats; one of my favorite questions asked of me, 'can you figure out how to get this done?'.Efficiency-driven, supporting internal and external customers with a wide-range of reporting, operational and administrative functions by collaborating with all levels of the organization.
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Reporting, Operations, And Technical Support Specialist - Community Investment & SustainabilityManulife Jan 2017 - Mar 2021Waterloo, Ontario, CanadaAs part of the Global Community Investment team, I managed Canadian operations, including payment processing and tracking, and proposed best practices to Asia and US segments to streamline processes. Accountable for global community investment data collection, reporting for financials and qualitative data; end-to-end processing of grant payments and providing reporting data analysis for senior and C-level audiences. Supported leadership to track a $5-10M budget for donations, events, activations and employee programs. -
Client And Advisor Support Representative - Policy Title TeamSun Life Financial Nov 2015 - Dec 2016Provided support to external clients and advisors to resolve issues and update policy title changes impacting individual insurance, guaranteed savings, and retirement contracts. -
Business Operations Manager - Software - R&DBlackberry Jun 2008 - May 2015Waterloo, OntarioOperations Manager, Software 2008 – 2015Supported leaders and teams in a dozen global locations, with multi-million dollar budgets and between 250 and 700 people. Provided day-to-day product, service, operational, and administrative support to internal and external customers.Team Lead, Software Operations 2009 – 2011Transitioned into newly-created role to support organizational operations of 400+ people. Built and led a small operations team. Provided direction, support, and recognition. Analyzed, defined, implemented and documented processes (payment, budget tracking, vendor contracts and managent), through collaboration across organizations. -
Technical Writer - User Guides, Knowledge Base ArticlesBlackberry Sep 2004 - Jun 2008
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Blackberry Enterprise Server – Lotus Domino Specialist - Customer SupportResearch In Motion Jan 2002 - Sep 2004Customer Support Centre
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Product Support Specialist/Lotus Domino AdministratorJph International Sep 1997 - Oct 2001
Shelley L. Skills
Frequently Asked Questions about Shelley L.
What is Shelley L.'s role at the current company?
Shelley L.'s current role is Operations Professional | Reporting Specialist | Financial & Budget Support.
What is Shelley L.'s email address?
Shelley L.'s email address is sl****@****rry.com
What skills is Shelley L. known for?
Shelley L. has skills like Blackberry, Telecommunications, Mobile Devices, Team Leadership, Leadership, Mobile Technology, Cross Functional Team Leadership, Blackberry Enterprise Server, Wireless, Business Process Improvement, Management, Troubleshooting.
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