Shelley Martin Email & Phone Number

Ashburn, Virginia, Us

Dallas, Tx, Us

Ashburn, Virginia, Us

Houston, Texas, Us

• Responsible for driving the implementation of DDI (DNS, DHCP, and IP Address Management) solutions.• Working knowledge of Linux/UNIX operating systems.• Ability to manage project deliverables and timelines, navigate through obstacles, and achieve customer delight.• Experience in IPAM products (VitalQIP, InfoBlox, BlueCat, IP Control, and Ultra DNS)• Manage projects ensuring compliance with budgeted goals and funding.• Maintain SharePoint services in a fully operational state, including monitoring, alerting, troubleshooting, and restoring systems to correct operations. • Create and enforce guidelines, standards, and processes to be followed by DDI engineers, network engineers and vendors with regards to (but not limited to) roles and responsibilities, workflow, technical guides, engineering and user training guides, new client on boarding network diagrams, account access guides, data entry standards, IP Schemas, VitalQip/BlueCat/IP Control/InfoBlox user guides, RFC1918 Private Addressing Policies, DHCP and DNS troubleshooting guides, and subnet/device/DHCP guidelines.• Lead, manage, and develop the DDI Registration Engineering team to ensure the team’s success.• Handles disciplinary issues and human resource functions in relation to hiring, employee performance, and terminations.• Responsible for technical management of a global team, driving collaborative work, team building, and working with other Team Leaders.• Responsible for planning, managing and assigning resources, insuring correct levels of coverage, setting team targets to match business metrics, and driving team performance to meet Service Level Agreements (SLAs).• Establish team level and individual goals to ensure department production goals are met.• Performs the department’s internal client billing and Subject Matter Expert (SME) on client’s billing questions and concerns.• Provides 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalation.

Houston, Texas, Us

• Proactively provided Inventory Device Database (IDB) updates.• Managed the administrative access to all appliances.• Ensured data integrity production, backup, and DRA Enterprise database backups.• Defined and maintained infrastructure configurations in Lucent VitalQIP• Provided data integrity of remote services to include DHCP configurations, DNS configurations, zones, and push validations.• Provided IPAM problem management during incidents.• Performed changes to production infrastructures.• Identified process issues and work towards correcting process alignment issues.• Follow-up on post-incident action items.• Reviewed and performed basic trending analyses.• Monitored capacity and performance on all appliances.• Supported the deployment of patches, upgrades, refreshes, and other modifications.• Maintained licensing administration, authorization lists, and coordinated technical problems with IPAM Architecture Team.• Worked with Web masters to define new account registration requirements, validate changes, and coordinate implementation and quality control.• Documented processes, procedures, best practices, and standards.• Created and maintained internal training materials.• Provided 24-hour on-call support for TCP/IP, DNS, FDNS, and DHCP issue escalation.• Supported account disaster recovery drills and recovery plans.• Managed Fast Domain Name Services (FDNS) requests.• Maintained a repository of client-specific architectural, deployment, and/or maintenance documentation to streamline client support.• Team lead for new accounts.

Houston, Texas, Us

• Provided 24-hour on-call support for TCP/IP, DNS, and DHCP issue escalation.• Provided monthly metric reports.• Triaged, prioritized, and escalated requests to management.• Coordinated with client to provide troubleshooting and problem resolution for general IP related issues for DNS and DHCP incidents.• Administered TCP/IP address space (static and dynamic).• Processed requests for device registrations/assignments of TCP/IP addressing.• Maintained the point of record for TCP/IP address allocation and utilization.• Performed adds, moves, changes, and deletion for TCP/IP administration of subnets, DHCP, DNS, and devices using the VitalQIP database.• Defined and configured dynamic address ranges and performed DHCP and DNS updates to DHCP and DNS appliances.• Performed subnet and device data loads in support of new business and transition activities.• Provided IPAM problem management during incident activities.• Recorded client expedites and charge back billing records.• Documented processes, procedures, best practices, and standards.• Created and maintained internal training materials.• Trained and mentored new IP Registrars.• Team lead for new accounts.

Houston, Texas, Us

• Monitored Datakit, Encom, Maxmo, Comsphere 6800, NMON, Netview 6000, Formula, and CNT.• Troubleshot Stratacom circuit, node, Cisco, Bay Routers, Switches, Hubs, and Firewall issues.• Researched circuit ids, changed configurations, bounced serial interfaces, and frame/ISDN.• Assisted ATM support group in troubleshooting ATM hardware, circuit, and software issues.• Beta tested new monitoring tools and documented results.• Created, wrote, and implemented new departmental processes and procedures.• Troubleshot EWAN, WAN, and LAN network issues.• Acted as a point of contact on all tickets.• Managed and participate in incident bridge lines.• Implemented Real Time Problem Management processes within the department.• Troubleshot all second level voice issues.

Charlotte, Nc, Us

• Monitored Datakit, Encom, Maxm, Comsphere 6800, NMON, Netview 6000, Formula, and CNT.• Troubleshot Stratacom circuit, node, Cisco, Bay Routers, Switches, Hubs, and Firewall issues.• Researched circuit ids, changing configurations, bounced serial interfaces, and frame/ISDN.• Assisted ATM support group in troubleshooting ATM hardware, circuit, and software issues.• Beta tested new monitoring tools and documented results.• Created, wrote, and implemented new departmental processes and procedures.• Troubleshot EWAN, WAN, and LAN network issues.• Acted as a point of contact on all tickets.• Managed and participate in incident bridge lines.• Implemented Real Time Problem Management processes within the department.

Charlotte, Nc, Us

• Troubleshot down servers and routers.• *Trained business partners on using Nations Bank systems including Lotus Notes, Extra, and Microsoft Office.• Supervised a team of ten associates.• Assisted in running the Technology Support Center.• Trained new technical support analysts.• Troubleshot hardware and software issues.

Glen Allen, Va, Us

• Provided user support for Nations Bank software applications.• Troubleshot hardware failures, down routers and servers.• Configured Open mail and Lotus Notes.• Assisted business partners in password changes on server and workstations.

Bachelor Of Science - Bs, Cyber Security

Certificate, Legal Investigator

Certificate, Mediation And Arbitration

Master Of Arts - Ma, Instructional Design And Technology

Bs, Occupational And Technical Studies

Bs, Psychology

Aas, Microcomputer Technical Support

Aas, Applications Specialization