Shelley Miranda, Cic, Api, Ains, Ais Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Worcester, Massachusetts, United States

Supervising a team of Prestige and Associate Prestige Underwriters handling complex high net worth accounts.

5/2020- 10/2021 Underwriting focused on high net worth personal lines complex accounts.1/2016 - 5/2020 Product owner leading the PEGA technology team delivering automated underwriting capabilities. Creation of an underwriting workstation and enhancements for internal and external customers.

Webster Ma

Product Owner managing online growth solutions for the Independent Agent channel. Lead the Business Team in collaboration with IT utilizing AGILE methodology. Interface with Business Intelligence, Digital Media and User Experience colleagues to monitor project results and focus on continuous improvement. Establish and monitor marketing strategies, collaborating for agent programs including vendors, traditional media channels, SEO, SEM, and digital marketing. Analyze growth and ROI of each initiative to support business objectives. Personal Lines SME Leader collaboration with IT, Underwriting, Product, Legal, Premium Accounting.

Webster, Ma

Develop and implement countrywide Underwriting Audit program, identify trends, premium leakage, adherence to underwriting guidelines and best practices across the organization. Report findings to impacted departments, including recommendations and solutions to improve results. Research and analysis of state regulations for compliance issues related to underwriting guidelines. Ad hoc reviews ranging from product functionality, workflow, and system related issues. Design and maintain enterprise-wide publication of the Underwriting Gateway, an internal underwriting database. Performs in-depth agency book of business analysis, providing results to management, identifying performance concerns. Collaboration with business and IT groups for new state entry, including product and underwriting guideline development, compliance research, and platform functionality development for auto and homeowner lines of business.

Webster, Ma

Supervised Personal Line Underwriters in a multi state territory in excess of $500M in written premium. Responsible for reinsurance reporting to multiple insurers, both facultative and treaty contracts,including coordination of external audits. SME cross-functional member in California property guidelines and system roll-out. Product training and on-site underwriter supervision in regional offices. Developed product Dashboard Targets for all states. Conducted central state reunderwriting property program and analysis. Daily interaction with Marketing, IT, Product, Claims, Premium Accounting, Service areas, agency principals, staff, and vendors. *Developed Catastrophe Management property analysis to improve overall book performance and loss control enhancements in 8 states with excessive CAT history high loss ratios.* Reorganized and streamlined underwriting referrals through prioritizing workflow and identifying key product concerns aligning with corporate performance goals.

Webster Ma

Focus on Personal Lines auto market. Competitive analysis/product and rating comparison research and department of insurance filings for all lines of business through the SERFF filing system. Adherence to state specific compliance and regulatory statutes.

Webster Ma

Managing a territory of Massachusetts agents for all personal lines of business. Underwrite new and renewal accounts adhering to underwriting appetite, compliance regulations, and profit goals. Analyze agent performance to identify premium leakage and profit challenged agents and accounts. Deliver underwriting results and underwriting guidance though agency meetings with agent principals and account managers.

Webster Ma

Casualty claims adjuster handling complex injury claims. Representation company in arbitration, deposition, structured settlements and claim settlements for first and third party claims.