Shelley Williamson Email & Phone Number

Highly motivated, results-driven professional with 29 years of insurance claims and claims leadership experience. Strong team building skills with the ability to coordinate cross-functional groups to accomplish objectives and meet critical deadlines. Powerful strategy formulation, execution, technology integration and communication skills with a record of accomplishment in leadership and project management. Proven success in motivating leaders and individuals to achieve outstanding results in personal lines claims. To obtain a rewarding and challenging position within a reputable company that will advance career as knowledge, experience and skills increase.Dynamic Claim Service Leader & Management professional with comprehensive claims experience in property, general liability, casualty and Workers' Compensation insurance service lines. Proven success with controlling operating costs and seizing opportunities to increase profitability in order to achieve departmental and company objectives. To obtain a rewarding and challenging position within a reputable company that will advance career as knowledge, experience and skills increase.• Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy. Experience in using of Mitchell Subject matter• Extensive knowledge and experience to manage & provide leadership to direct reports with respect to investigating, reserving, expense management, resolving claims, and overall claims handling in accordance with Best Practices.• Ability to reinforce processes, goals, and procedures that exemplify professionalism, integrity, and superior claim handling. Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and settlement, and adherence to applicable legal compliance standards• Advanced industry knowledge to discipline practices, including best practices, to support the business unit• Applies highly advanced knowledge of problem solving and preparation of complex reports for analysis. Applies highly advanced ability to leverage learned technical skills in support of team objectives• Highly advanced conflict management and problem resolution skills in managing internal and external customer relationships. Provides highly advanced individual decision making within authority limits.

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  Andover College

  Accounting