Shelley O'Brien Email and Phone Number

♦ Arrange Employee Training♦ Arrange credit and non credit courses for staff and faculty♦ Provide support to training officers♦ Manage Learning & Development web pages♦ Employment Equity♦ Budget reconciliation♦ Assist with program development and logistics

♦ Leave Management for Human Resources Department♦ Employee Self-Service Help Desk♦ Arranged interviews♦ Sent correspondence to applicants♦ Employee orientation for new University employees♦ Maintain Human Resources web pages♦ Scan and index absentee forms and keep database updated♦ Scan and index faculty correspondence♦ Data entry duties as needed♦ Maintaining file records and file tracking data base♦ Facilities Management♦ Record Management♦ First point of contact for Human Resources

♦ Conducted salary market research♦ Conducted pre-employment clerical testing research♦ Updated clerical testing procedures♦ Created a database to track internal job applicants♦ Conducted reference checks on applicants

♦ Planned client meetings for large groups.♦ Resolved client issues in a professional effective manner.♦ Exceeded client expectations in achieving stringent deadlines.♦ Planned crew changes for oil industry clients and Canadian Coast Guard♦ Arranged domestic, trans-border, and international travel for individuals as well as large groups♦ Executed exceptional time management skills.♦ Ensured all clients receive the highest level of customer service possible.♦ Provided online support for BTI’s online booking tools.♦ Provided support for fellow counselors.♦ Managed incoming and outgoing calls in a professional manner.♦ Maintained staff attendance reports and employee scheduling.