Shelley Weast Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

Rockwall, Texas, United States

Rockwall, Texas, United States

• Conducted full-cycle recruitment processes, including sourcing, screening, to assist in selecting top tier candidates as well as exit interviews to gather valuable insights for continuous improvement
• Developed and implemented effective onboarding program to ensure seamless integration of new employees into the company culture and operations
• Administered the 401K and benefit elections and enrollment process ensuring employees receive accurate information and support
• Fostered employee engagement and retention through initiatives like employee recognition programs and career development programs
• Promote a positive workplace culture by providing guidance and support to managers and employees on HR related matters and by resolving concerns and conflicts effectively
• Developed companywide comprehensive job description and responsibilities enhancing transparency and accountability within the organization

Rockwall, Texas

• Lead a cross-functional team with 55 individuals and supported all areas of the store, including Operations, Human Resources, Merchandising, and Omni Sales
• Oversaw the complete recruitment process from interviewing to hiring for fulfilling organizational needs
• Identify the need for improvement in new associates and conduct training sessions to enhance overall performance
• Establish strong coordination among team members and provided daily coaching to communicate store individual goals and results
• Upheld consistency in maintaining store readiness by scheduling duties of associates in the most efficient way
• Handle day-to-day activities while providing excellent customer service while building customer loyalty through credit, email capture, and app downloads to achieve bottom-line results

Dallas/Fort Worth Area

• Managed HR activities, including interviewing, hiring, training, and supervising new associates while maintaining payroll and ensuring smooth processes
• Administered routine operations, including scheduling, sales, receiving, and merchandising to streamline store operations
• Delivered exceptional customer service and gained credit acquisition by interacting with clients daily while responding to queries and resolving their problems
• Implemented all Omni services into the business, allowing a seamless transition between channels

Dallas, Texas

• Assisted in the reopening of store in new format and fixtures in up scale area. Lead and trained new team on processes, procedures and importance of customer service.
• Hired and managed a team of 30 employees, overseeing day-to-day operations, implementing best practices, and ensuring standards of excellence
• Exceptional operations, efficient receiving and time from door to floor, inventory management, payroll and expense budgeting and control as well as staff training initiatives
• Developed sales-driven team to gain high-end results and boost store profitability

Rockwall, Texas

• Operations - Client Care & Listing Coordinator
• Shared passion, expertise, thoughtful service, marketing technology, and negotiation skills to give clients an unparalleled experience while buying, selling, and investing in Real Estate
• Supported a team of 15 Realtors to process 250 transactions having positive impact on annual sales growing to 50M
• Designed, developed and, implemented all processes and procedures resulting in efficient work flow
• Handled client interactions daily, giving detailed, personalized, friendly, and polite service to ensure customer retention and future recommendations. Created a data base &CRM system to touch customers monthly

Dallas, Texas

Instrumental in the transition process of the Shared Services off-shore outsourcing project. Work closely with royalty vendors and have first hand knowledge of various contract requirements, to quickly provide details and backups to questions and audits. Quarterly prepare and communicate reports and payments to ensure to meet all deadlines.End to end.

14M in sales. 140 associates. Total P&L accountability. Led store to consistently achieve sales goals, excellent credit and customer service performance. recognized for P&L profitability multiple times.

Dallas, Texas

In store marketing, responsible for the look and feel of the entire store. (Company reorganization) Built an entirely new team from the ground up. All members in a newly created positions with new responsibilities and processes. Plan and led team in the flawless execution of all marketing, merchandising, fixturing, pricing, signing, and visual.

Dallas/Fort Worth Area

Trained and motivated managers and associates in 21 multiple units, generating revenue through new account acquisition and improving credit share while reducing 3rd party credit fees and charge backs. Ensured compliance in all stores through role play, observations, and audits.

Dallas/Fort Worth Area

Managed the largest Home Improvement departments in the DFW district and South Central region.

South Central USA

Part of a high performance team that planned and managed the remodel process traveling the the South Central Region of US. Managed 6-8 projects at a time. Utilized effective teamwork, phasing, fixturing, and merchandising to maintain shopability and sales performance. Purchased capital and controlled payroll while completing projects on time and on budget.

Dallas/Fort Worth Area

Held 3 different Sales Management positions in 3 different stores. Including the largest Home Improvement department in the Region. (10M) Had both Apparel and Hardline experience. Managed both commission and non-commissioned sales forces. Successful in delivering superior sales and customer service. Effective at merchandising, training, and motivating.

Phoenix, Arizona

National Executive Training Program. A formal, very structured rotational based management training program. Exposed to all aspects of the retail business.